Osbornes Law Reviews Summary

Professionalism and Responsiveness

Pros:

• "They are our trusted legal advisers, we feel excellently advised and supported."
• "The sale was dealt with by Emily and Amelia who were responsive and professional in all communication, by email and phone, keeping me up to date and informed throughout."
• "Rachelle helped me with the sale and purchase of my home, she was always quick to respond to any of my questions."
• "I am very pleased with the professional service and great communication with the associate, Magdalena Knez."
• "They are very professional and responsive."
• "Very responsive and efficient, and instrumental in guiding me through the process."
• "The communication between them and us was fantastic throughout. The longest I had to wait for a reply was about 24 hours."

Cons:

• "Receptionist was also rude and impatient."
• "I phoned this law firm to discuss my case, however, the case worker Rita was highly unprofessional."
• "Waiting for a house to complete and our solicitor (not osbornes) chased and chased without any response."
• "The reception of this place has the worst acoustics setup. Everything echoes and makes at impossible to talk with the ladies in the reception."
• "I contacted Osbornes on four separate occasions about a property dispute and I had to chase each time."
• "We finally agreed a time for a call this morning, however, nobody called."
• "Rude receptionist. I called regarding an initial enquiry, they are filled to capacity which is fine. The receptionist literally said sorry we are full and put the phone down."

Expertise and Care

Pros:

• "Claire is just on a different league, she cares and gives 100% of herself to my case."
• "Precise, conscientiousness, inquisitive, knowledgeable, analytical, compassionate, assertive, perseverant, always articulating herself clearly ensuring even most complex reports are explicit to me."
• "I trusted her expert knowledge and experience implicitly and valued her advice and judgment."
• "Superstar solicitors! I used their services for my injury compensation."
• "They represented our interests meticulously and with care."
• "Kate Milton, Associate – Catastrophic Injury at Osborne's made my family feel safe and a person we could trust."
• "She is very friendly, conscientious, has good judgment, and is realistic about possible outcomes."

Cons:

• "This is the absolute worst experience I have had with any law firm, william ford, shilpa mathuradas, and stuart kightley have all banded together to work against me not for me."
• "At least 2 of their notaries are not registered with the Foreign Office. This made me waste lots of time while trying to apostille some stupid documents."
• "This firm was recommended to me by a friend... after saying the country I was told it made them feel 'uncomfortable'. This was plain discrimination."
• "Very poor service. False promises messing people around lies."
• "Again your respond only to show your unprofessional approach and attack on me. You know you done wrong. Argue with the truth you will lose."
• "Disgusting These people should be held accountable. Phoned for help from a solicitor during very upsetting circumstances and they promised me, they have allocated me and a solicitor would be in contact the following day... They Did Not Contact me the following day."
• "Awful law firm please just avoid at all costs. They have a particular solicitor called William Ford."

Client Satisfaction

Pros:

• "I would highly recommend Osbornes Law!"
• "I would highly recommend Rebekah and am very pleased with the service I received"
• "I can’t recommend them enough. Definitely the best law firm in London."
• "I would strongly recommend Osbornes Law firm if you have been a victim of a road traffic collision while riding."
• "I highly recommend Sophie and her colleagues at Osbornes."
• "I would and have highly recommend her."
• "I highly recommend using Osborne's Law."

Cons:

• "Totally unprofessional and disrespectful."
• "Be-ware!!!"
• "There were a couple of extra costs not included in the original quote."
• "Stay clear, bad impression and feeling from the outlook."
• "Don't contact “solicitor” James Mayall! Poor quality work and performance of duties caused stress to the respondent."
• "I am glad I didn't proceed further with this firm."
• "I would not hesitate in recommending this firm."