Saracens Solicitors Reviews Summary

Professionalism

Pros:

• "His exceptional service and expertise surpassed all expectations."
• "She was very professional and showed exceptional work ethic and knowledge regarding the matter."
• "Every time I sent a question to him, I received a very detailed answer with actionable information within minutes."
• "She was highly responsive, professional and thorough."
• "Transparent and Straightforward firm who dealt with utmost professionalism."
• "They are very professional, straight forward, trustworthy, kind and considerate."
• "Her professionalism and extensive knowledge were evident throughout."

Cons:

• "Very unprofessional service. Kept having to chase it up myself. Wasn't kept updated."
• "I have had a very bad experiences with one of the consultants Sally Nguyen. Even I had made a complaint, no one bothered about it."
• "Found out later that the application submitted to the land registry was wrong."
• "Unfriendly solicitor who made me feel like I was a nuisance whenever I would call her for an update."
• "Franz Butt who is titled as a senior partner is dishonest and lacks integrity."
• "These people are beyond incompetent, they are wilfully reckless."
• "Poor service, progress is at the lowest level."

Communication

Pros:

• "Laura Walsh from Saracen solicitors for the sale and purchase of properties, she was truly fantastic at both with superb communication along with a very professional manner."
• "Throughout the whole process we felt well looked after and that everything was under control, as she clearly explained each step and what was required of us."
• "Email replies were always within 24hrs sometimes even within the hour."
• "It really helped that she was always happy to speak with us on the phone if needed and would always call back in the same day if unavailable when we called."
• "Regular updates were provided, and I never had to wonder about the status of my application."
• "Great comms, always available to talk to us over the phone (a rarity with most lawyers...)."
• "The communication, clarity on requests, speed of response, and general support was outstanding."

Cons:

• "They do not respond to emails in a timely manner, if at all."
• "Just want to took money from customer without doing any things. £240 for just phone call consultation."
• "Never received any proactive updates from her. Months would go by without hearing from her and when I gave chase, received vague and general responses."
• "I’m flabbergasted at how bad the customer service has been. Struggling to get anything done, there's no urgency at all from them."
• "Every request to them to return our money was met with excuse after excuse, lie after lie."
• "5 nights I had responses around 2:30am-2:45am!!!"
• "Nice people but overall, the most catastrophic transaction I have ever experienced in my entire life...!"

Recommendation

Pros:

• "Saracens are recommended highly by me and family."
• "I would definitely recommend working with Saracens Solicitors."
• "We would definitely recommend Saracens in terms of their excellent quality of service and value for money."
• "I would highly recommend to all!"
• "I can heartily recommend them."
• "I would definitely recommend Sophie and Saracens Solicitors."
• "I would have absolutely no hesitation in highly recommending this firm and should the need arise, I would definitely employ their services again."

Cons:

• "Maxcine Akinsowon worked for the company at one time, please, if you see her name associated with any company I recommend you run."
• "Avoid this solicitors at all costs."
• "DO NOT USE THIS FIRM! WORST COMPANY EVER!"
• "Do not hire this company to do any business for you. They are dishonest and have no integrity at all."
• "Disgraceful does not come close to describing what happened."
• "This firm was very tactful in trying to delay a desired outcome for the purpose of money."
• "The worst experience I've ever received. Took two years to simply purchase the freehold on the leasehold flat I already owned."

Customer Service

Pros:

• "They made the whole process as stress free as possible and were in contact every step of the way."
• "I am immensely happy with the service and professionalism shown in regards to my case."
• "Amazing company, I felt very comfortable with this company and they had my best interest."
• "I have used Saracens for many years and cannot recommend them highly enough."
• "I highly recommend their service."
• "Your firm is a credit to the legal profession and I just want to say that you have something special when it comes to customer service."
• "They also have good communication and are reasonably priced."

Cons:

• "Disappointment cant explain how much upset and unnecessary hassle this firm has caused."
• "The housing company were a nightmare; slow, difficult and always losing documents."
• "They did not even think to provide any hospitality drink but being aggressive and put maximum pressure on me to pay."
• "When they go on leave, your legal case would be on leave too."
• "IS IT NORMAL FOR THE LAW FIRM TO TAKE YOUR CARD DETAILS AS PART OF THE PROCESS TO PAY FOR THE CONSULTATION FEE VIA WORLDPAY? I HAD AN ISSUE WITH THEIR METHOD OF COLLECTING THE CONSULTATION FEE."
• "This firm has steered me through turbulent times without me freaking out over the bill and they firmly believe in service over fees."
• "They were particularly sensitive towards my 76 year old mother, explaining everything to her in detail and setting her mind at ease."