Address: 38 Stamford Rd, Kettering, NN16 8LJ, United Kingdom
Phone: +441536310333
Rating: 4.3
based on 115 reviews.
Customer Service
Pros:
"Your after sales service has been fantastic, thank you very much!"
"Cannot fault this place from start to finish."
"Highly recommended."
"I have purchased 3 vehicles from Citroen, Kettering and have been pleased with the communication from the sales team."
"From the beginning the salesperson Susie was extremely helpful, polite and knowledgeable."
"Thanks to the guys Evans Halshaw for arranging my service and my MOT. Super customer service!"
"Would highly recommend the team at Kettering. Very knowledgeable and listened to my needs."
Cons:
"There seemed to be a slight lack of communication and organisation within the team."
"Cancelled my MOT short notice, so I booked in again for a different date. Turned up to the garage and they had cancelled it again. No warning, and my MOT had run out at this point. No help whatsoever."
"Plumbing new depths of atrocious customer service."
"Awful customer service."
"Avoid at all costs. I tried to purchase a car from them but spent the next week and a half chasing them before I gave up."
"appalling. they misinformed me on several occasions, their service department seems to never be open."
"Such utter incompetence really is a skill!"
Car Purchase Experience
Pros:
"Purchased a mint condition Hyundai i10 for my son without even viewing it in person."
"I visited Evans Halshaw in Kettering today. Steve, who I dealt with was absolutely fantastic."
"I wish I could give even more than 5 stars! Thank you for a great car buying experience."
"Bought a used Honda Civic and everyone on the team I dealt with were very friendly and helpful."
"Just taken delivery of my Peugeot 3008 GT line and I'm extremely pleased with the level of service I have received."
"The car was not only competitively priced but also low mileage and in impeccable condition."
"Had my car delivered today, faultless service from start to finish."
Cons:
"I'm not sure what the small print of the 7 day money back policy is but I am glad I never signed for the vehicle."
"Car was OK but all they are interested in is selling additional insurance products."
"Sold an unsafe car which had a catastrophic engine failure 3 months after purchasing."
"Our van was too tall for the garage, and they refused to even have a look outside. Extremely disappointed."
"After waiting 20 minutes and 2 salespeople saying they'd be with me in a minute a third asked if I'd been seen and I said yes and told they'd be with me in a minute he said 'it'll be more than a minute'. The tone was very dismissive at which point I gave up and left."
"I'd give 0 stars if I could. Sold an unsafe car which had a catastrophic engine failure 3 months after purchasing."
"Avoid. Customer service in branch was very poor and when questioned they became defensive and argumentative."
Facilities & Amenities
Pros:
"Have public toilet that's clean and fresh."
"Had tea and coffee machine and WIFI so I could catch up on emails whilst I waited."
"He explained every bit and responded to our queries professionally."
"Test driving was a joy, with a time limit and basic route to take."
"The service I received was very courteous, not pushy, very professional and overall a great experience."
"Everything was explained to me very clearly and the handover all went smoothly."
"Really happy with new car purchase! Sales team were really helpful and friendly."
Cons:
"No baby changing unit so leave baby at home."
"The cars are kept on a dirty condition and really look uncared for."
"Complete waste of time, says they are open, parts and service closed all weekend."
"Nope. Never a Citroën. Never this garage."
"Save your money and nerves, and go to Bee Cool garage a few minutes away."
"Very strange experience, went to look at new cars today, all we really needed to see was the size of the boot to see if it would hold a wheelchair but we were told we would have to make an appointment and come back to do so."