Reigate Manor Reviews Summary

Accommodation

Pros:

• "An excellent experience in pretty much every way: large comfortable rooms with good size bathrooms and wonderful showers and comfy beds."
• "The beds were so comfortable, rooms clean and shower hot."
• "Rooms are spacious with large beds, clean and comfortable."
• "The room was lovely and clean, the bed was amazing."
• "Very comfortable beds and quiet room."
• "The room was fine with a fabulous shower and a very good hair dryer: the bed also was very comfortable."
• "The room that we stayed in was a little small but very comfortable and coasy."

Cons:

• "Place is a little dated now inside the rooms."
• "Rooms are basic and quite dated, but cheap, clean and comfortable."
• "The rooms are fine, they are clean, have a desk, TV, en suite bathrooms, TV, and tea/coffee facilities but are probably at a point where they will need to be updated soon."
• "Very outdated rooms - an update much needed."
• "The rooms are quite outdated but do the job."
• "Rooms are rather run down and the hotel requires a major refurbishment."
• "We were in a very sad, tired and dated room with awful beige and blue deco called the conservatory."

Service

Pros:

• "The staff kept making sure everything was ok and food was better than when we went for the tasting menu."
• "Staff were lovely, especially the bar manager."
• "Girls on the reception on Sunday were lovely checking us out too. Helpful staff."
• "Staff helpful and courteous."
• "Staff were very attentive at my previous stay and this time was no different."
• "The young lady (Maria?) at the reception desk was very polite and professional throughout my stay."
• "Staff were very friendly and helpful."

Cons:

• "Such poor customer service booked a room had confirmation letter that we could cancel with full payment retuned."
• "The food was under cooked the waiters and waitresses were very rude."
• "Only exception was Mr Grumpy in the dining room at breakfast."
• "The staff were nice and good. But the dj that we had in the bottom floor. The dj was rude and ruined the whole night."
• "Staff and management have no interpersonal skills or good customer service."
• "Poor trained Staff that could not care less and just trying and lie there way out of any confrontation."
• "The staff are nice but it seems that all are new and somewhat inexperienced and the management seemed poor and unorganised."

Food & Drink

Pros:

• "Great choice of beers and wines too."
• "And the price was very reasonable for 3 courses."
• "The restaurant has some of the best food i have ever tried."
• "The sandwiches were as we requested, all were fresh and lovely."
• "The evening meal was good, given the numbers and they were good on dairy intolerance (told to them beforehand)."
• "The carvery was very tasty and the puddings were lovely."
• "Food was both plentiful and delicious."

Cons:

• "Food what’s just terrible beef was like leather off an old shoes and tasted like it was out of a skip."
• "A completely inedible burger served up for an evening meal which unfortunately is becoming the defining memory of the event."
• "The veg choice very limited along with a sauce type broccoli cheese, dried up parsnips followed by the usual enormous Yorkshire puds."
• "Wine was so over priced and had more in common with battery acid then wine."
• "The food is awful, was served raw chicken on one night and everything tastes like it came from iceland."
• "The soup was brilliant but cold, the beef main was fatty and the mash had that much pepper in it my mouth was on fire."
• "Which, to be frank, is pretty awful. All prepackaged frozen/defrosted( judging by its appearance ) with very little appeal visually, taste wise, bland!"

Location & Facilities

Pros:

• "Ample parking and very well situated with easy access from Junction 8 of M25."
• "Good parking and laid out easily."
• "Lots of parking and easy walking distance to the station and town centre."
• "Plenty of free car parking and less than 15 minutes walk from Reigate railway station offering direct trains to London Victoria."
• "Well located for M25 Junction 8."
• "A long-established, traditional-style hotel located just 3 minutes from junction 8 of the M25."
• "Easy journey down hill into Reigate centre."

Cons:

• "If your room is at the front of the hotel overlooking the road I would take ear plugs as the road noise is very clear in the room."
• "It's a bit noisy as the hotel is on the main road."
• "The only downfall was the wedding suite was on the roadside which meant I didn't get any sleep because of the noise."
• "Windows wouldn't open, very hot and no air conditioning."
• "The compact room was well supplied with trouser press and ironing board but, as the window didn't open, it was stuffy."
• "The location is not great but I would recommend it."
• "Once you get shown to your table you're very much on your own."