Probike Motorcycle Training Ltd Reviews Summary

Instructors

Pros:

• "Mike our instructor was absolutely bang on. Really knows his stuff."
• "Fantastic instructors who really take care of you."
• "Derek in particular as he was stuck with me throughout, his training standards are top notch."
• "The instructors were very patient and friendly."
• "The knowledge of all instructors is outstanding."
• "Andy and Sophie were brilliant, full of knowledge and good tips."
• "Stewart is a fantastic instructor-finding humour when it feels like you'll 'never be able to do it' and encouragement when you 'stall all the lights.'"

Cons:

• "Can't honestly say I felt welcome at any point by the training staff."
• "On the morning he arrived he forgot his boots and was rudely and abruptly told he could not do the CBT."
• "Looking at previous poor feedback there are clearly some there who have anger management issues and seem to treat teenagers with contempt."
• "After two weeks of waiting I rang them today and had the misfortune of speaking to Paul who was, quite frankly, rude, patronising and dismissive about anything I had to say."

Training Experience

Pros:

• "I really enjoyed being able to go out on the roads for the first time ever."
• "They dont just teach you to pass a test they teach you to RIDE."
• "Learning to ride has been a life ambition for me and these guys made it possible and a thoroughly enjoyable experience."
• "They will calm your nervs, build your confidence and get you through with ease."
• "The whole team have been supportive, patient and incredibly thorough at all stages."
• "They go through every stage at your own pace and work lessons around your individual needs."
• "The training area is ideal and the bikes make it much easier to learn on than I expected."

Cons:

• "He flatly refused to repay the money for the bike hire, despite the terms and conditions making no mention of this."
• "Went to pro bike because I'm a new rider... I wasn't and kept falling off because I couldn't touch the floor."

Customer Service

Pros:

• "Sarah arranging all of our lessons and tests."
• "Even the office staff was amazing with things changing they was in contact and making sure the dates they had worked for me."
• "Everyone at Probike works hard to make your experience fun as well as productive!"
• "Booking lessons has been painless and accommodating - they really do make you feel like you're their only customer!"
• "The customer service is amazing as always (special thanks to Sarah)."
• "The office staff are fantastic!"
• "You are made to feel welcome from the moment you arrive on your first day."

Cons:

• "Crossed wires meant I turned up on the wrong day for my CBT, but they pulled out all the stops and did it there and then."