Sprowston Manor Golf Club Reviews Summary

Room Quality

Pros:

• "Rooms were clean and staff very friendly."
• "The rooms are roomy and the beds extremely comfortable."
• "Nice spacious rooms."
• "Room was very spacious, creaky floorboards."
• "Rooms, grounds and great helpful staff."
• "Large smart TV in room, bed was comfortable."
• "Very lovely, spacious, comfortable and nicely furnished rooms."
• "Wonderful suit with massive bathtub."

Cons:

• "The bathroom area was okay I was expecting more."
• "Room was not clean enough, dust everywhere, a bug in the toilet and no toiletries at all."
• "Our room was on the second floor and lift was broken not easy for someone in wheelchair or walking aid climbing the stairs."
• "Stayed in the city room which had no windows only air con units which were both very noisy meaning no sleep!"
• "Our room hugely let this experience down. It lacked storage and only had one chair."
• "Room clean but disappointed we weren't able to book for evening meal on either of the 2 nights we were staying there."
• "Our room was particularly hot as the air con did not work and the room had been shut for a few days."
• "Room was good bed was big and massive pool area though was manic screaming children on swimming lessons."

Food and Dining

Pros:

• "The food is good but the dinner menu could do with changing now and again."
• "Food was excellent, location is beautiful, staff very pleasant and helpful."
• "Food is not bad, but nothing available mid morning when we arrived which is surprising considering we were a party of 30."
• "Restaurant ambiance was good but food was lacking wow factor, however morning breakfast was really good with loads of options."
• "Breakfast was great value for ££."
• "Great food course all year round."
• "The food was amazing and very reasonably priced."
• "Excellent hotel, lovely room, evening meal superb."

Cons:

• "Evening meal not so first night table booked for 1800 we got our main meal 1910."
• "My rump steak meal wasn't as I asked it to be cooked which I didn't eat in the end."
• "The food is overpriced. £10 for 2 scallops."
• "A little bit tired, could do with modernisation. Menu leaves a bit to be desired and is overpriced for the quality of food."
• "Dining room extremely cold so opted to eat our meal in the bar area."
• "I was disappointed that we had to buy slippers to wear for the day when the website states they were provided."
• "Breakfast was very poor with hard fried eggs, cool coffee, and the bread for toast was still frozen."
• "Staff very helpful food not so good golf course fair pro shop not very helpful booked buggies when arrived not done happened to others as we were leaving."

Staff and Service

Pros:

• "Staff was very nice, helpful and friendly."
• "Staff were incredibly friendly and helpful."
• "The operations/facilities manager is very friendly and helpful."
• "We had a great stay at Sprowston Manor and I found everything to be absolutely lovely."
• "Staff could not have been more helpful."
• "The staff are doing everything they can to ensure you have a lovely stay during covid times."
• "My sons wedding was held there yesterday, it's a wonderful setting for a wedding."
• "The staff at reception including the manager was nice."

Cons:

• "THE HOTEL IS MANAGED VERY BADLY!"
• "We were unable to book into the restaurant as it was full."
• "I complained to the manager who asked what we would like. We suggested a voucher or a bottle of wine only to be told no."
• "The restaurant could have offered us something similar without causing a huge stress to the chefs."
• "The manager has decided that unless you have booked DBB you cannot get into the restaurant."
• "No room service at the moment."
• "Our room wasn't cleaned for the whole duration of our stay because of Covid I believe."
• "Room service was very poor, friends meal was sent back 3 times, had to ask for drinks twice."

Facilities and Amenities

Pros:

• "Amazing staff, lovely pool and spa facilities and the golf course was very interesting."
• "There is a nice indoor swimming pool area and sauna."
• "Used spa facilities (sauna and steam rooms, jacuzzi) twice, on the arrival and following day."
• "Really nice course in good condition."
• "Although we didn't use it, the pool looked lovely."
• "The swimming pool is excellent and this is a great place to bring kids for the weekend."
• "Gym/pool leave a lot to be desired-very tired and unclean in places."
• "I've been to various functions including weddings and work conferences. Each time, the staff have been most helpful."

Cons:

• "Only cons was that swimming pool wasn't working because of burst pipe."
• "Changing rooms lockers need improving."
• "Hotel grounds staff and room along with pool and Spa excellent. Not so the dining experience breakfast was tepid to cold."
• "The hotel grounds would benefit from an overhaul."
• "The spa and swimming pool is all you need after a work out in the hotel gym."
• "Spa pool and swimming pool looked OK but spa tub bubbles not working."
• "Gym/pool leave a lot to be desired-very tired and unclean in places."
• "Breakfast has to be booked daily. The breakfast is a total self-help set up."