Wensum Valley Hotel, Golf and Country Club Reviews Summary

Staff and Service

Pros:

• "The staff are friendly and quick to help if you need anything."
• "The staff polite and welcoming."
• "Super friendly staff and very helpful."
• "Staff are really friendly and welcoming."
• "The staff were friendly and accommodating and couldn't have been more helpful."
• "Staff were great and helped with any needs all the time."
• "Staff particularly helpful and polite."

Cons:

• "We found staff rude and very unhelpful."
• "The dinner service was not accommodating and was unfriendly."
• "Staff were rude and the first lady who came out didn't even acknowledge me."
• "Staff were rude they just dropped the plates of the table any didn’t seem to know what they were doing."
• "Staff attitudes were off."
• "Staff refused."
• "The staff know what is going on and don't care."

Value for Money

Pros:

• "Great value for money."
• "At £80 for 2 people sharing B&B included very good value."
• "Really great value- thank you Wensum Valley- the drinks were reasonably priced too."
• "Very good and at £25 for 4 courses again good value."
• "The food was very good and not too expensive."
• "Reasonable for the price."
• "For the price, rooms were clean and tidy, small tv but that doesn’t rule my life I was on holiday."

Cons:

• "I wouldn't stay there again if it was free."
• "This will be coming off our list for business use, budget hotel at best."
• "More expensive than other hotels in the area."
• "No phone signal."
• "The breakfast was not good value for money as there was no fresh fruit on the buffet."
• "The food was warm, to say the least and all of us found fault with the meal somewhere."
• "Overall very disappointing."

Facilities

Pros:

• "Beautiful location. A nice golf course, and excellent facilities."
• "Facilities great."
• "The leisure centre was clean and adequate."
• "Good pool facilities and they provide the towels!"
• "The also have a leisure centre with pool, steam room, jacuzzi & gym."
• "Leisure club welcome addition. Very well equipped gym for the size of hotel."
• "The steam room and sauna were working in the leisure facilities but the jacuzzi was not."

Cons:

• "Pool not usable for teenagers under the age of 16 to go swimming on their own."
• "The pool was a bit old but was mostly relaxing, albeit a bit too small to swim if there were more than 10 people in at the same time."
• "Driving ranch isn’t open in the evenings as lights aren’t working."
• "The room walls are very thin and we did have to get someone to speak to upstairs as their children were running and jumping off beds and screaming, so noisy at 9.30pm, my kids were trying to sleep."
• "The food was late out and cold and bland as anything when it did arrive."
• "Carpet covered in stains, tv was tiny with poor reception."
• "The bedroom walls are as thin as paper with next to no sound insulation."

Accommodation

Pros:

• "The rooms were small but comfortable and had been recently refurbished."
• "Accomodation is spacious and comfortable."
• "The rooms are clean, bathrooms modern and beds are comfy."
• "Rooms are always clean and compared to a lot of hotels, spacious."
• "The room we stayed in was spacious and very clean."
• "The bed was extremely comfortable and hotel noise was minimal."
• "The room was clean, quite basic but had everything you need."

Cons:

• "Furniture was all covered in marks on arrival as shown in photos. Surfaces felt sticky including the remote control for the TV."
• "Tv so small and far away from the beds you can’t watch it."
• "Room was a let down, booked a double but got 2 singles and the zip to make it into a double was broken."
• "Generally grubby and dated."
• "Rooms are slightly dated but clean and presentable."
• "The decor is old fashioned for my taste."
• "The room that the bride and her wedding party were getting ready in, which cost £250 was dirty."