Your Move Estate Agents Bromsgrove Reviews Summary

Communication

Pros:

• "Paul has been great at communicating between parties, providing regular updates with new information that otherwise would have been missed."
• "They are so quick with responding, always in the time they say they will, the application process was made so simple and user friendly."
• "Everytime I called they would either call within half hour as said or answer there and then to help me!"
• "Communication has been excellent and he has been extremely helpful in explaining the stages of the sale."
• "Communication has been brilliant and they have provided us with everything we need, thank you!"
• "Always available to contact and very friendly."
• "Every phone call and email was responded to swiftly."

Cons:

• "Communication was a little poor. Which I think ultimately lead to the deal falling through."
• "They had no heart in selling our property and wouldn't return our phone calls."
• "An issue was reported 6 weeks ago, still not rectified, just told someone will ‘phone me back’."
• "Put my house up for sale autumn 2021 with a tenant in situ due to leave on the following few months. Zero viewing and not a single call from sales at yourmove Bromsgrove to let me know why."
• "After waiting 6 weeks I was updated with news that confirmed we were really no further along."
• "No check-in inventory was complete, an error on their behalf."
• "An advice I would have for the brand is further vigilance on the solicitors they recommend and our seller had an absolute nightmare with hers."

Professionalism

Pros:

• "Paul Bennett through the whole process of valuation, putting on market and selling very quickly was extremely professional and attentive to his customer."
• "I used Your Move in Bromsgrove to rent a property and found them to be extremely helpful and professional."
• "Sam has been very professional in his approach to help sell our home and would highly recommend the whole team to anyone looking to use their services in the future."
• "Paul went above and beyond to ensure the purchase of our first home went smoothly."
• "Maxine kept us informed through each stage of the process, very professional."
• "The whole Right Move team have been so professional and polite."
• "Paul gave good professional introduction on first meeting and expected valuation."

Cons:

• "As a first time buyer, I had a shocking experience with Maxine. She was condescending, spoke over me, she was rude and completely impolite."
• "Wouldn’t go with Your Move’s recommended solicitors, Irwin Mitchell. They are slow and inefficient and poor value for money."
• "Overall experience was good - but not great. There were a couple of occasions in which I felt a lack of experience and initiative among the staff."
• "I am torn about giving a 5 star rating as I would like to. I'm purely withholding the last star because the letting process at the moment has become very pressurising."
• "I would not put my property in the hands of yourmove again for sales."
• "After being with Wise Move for 4 months I became frustrated with the lack of updates and feedback."
• "We decided to go elsewhere."

Customer Service

Pros:

• "Donna Sirrel has been amazing at going through the letting process."
• "Amazing customer focused service! Thank you again!"
• "She truly made such a difference and provided a service that we didn’t receive with any other letting agent."
• "I would definitely recommend Emma and the team to anyone looking to rent their home out. Great service with a smile."
• "Huge thanks to Malcolm & Paul who were very attentive to my needs as a landlord."
• "I would highly recommend your move all staff are kind caring and helpful."
• "Chloe Dawtry and Lauren... so impressed with their professionalism and the speed at which they work."

Cons:

• "But MOST importantly, today, two strange men entered MY home, without permission or warning, as a female on my own, I find this VERY alarming and overwhelming."
• "Today, two strange men entered MY home, without permission or warning, as a female on my own, I find this VERY alarming and overwhelming."
• "No cons mentioned related to knowledge and expertise."