"This is one of the best burgers around no matter which five guys you are at."
"Burgers are spot on, a very naughty treat, milkshakes are lovely."
"The food was freshly prepared, hot and tasty."
"Their burgers are always fresh, delicious and juicy!"
"Amazing burgers. Very authentic American taste."
"Delicious burgers every time! Perfectly cooked fresh and exactly to my order."
"The best dirty fast food burger in town! Always better than the likes of Oowee and others."
Cons:
"The most disappointing and overpriced food ever! Payed 4.50 for tiny soggy burger bun with grilled vegetables with cheese."
"Burger was very average. Fries were soggy/oily."
"Burgers squahed, didn't fit in buns. Very creasy. Fries partly cremated."
"The burgers now taste a bit grey and plain, reminds me of a cheap pub burger."
"Burger was filling but bland in taste, even with all out toppings; plus it was very greasy."
"Flavourless meat, soggy bread and bland toppings."
"Not the Five Guys, I used to know! Soggy fries, bland, luke warm burger."
Service
Pros:
"The staff are super helpful and always make sure to keep the place looking clean."
"The milkshake was made and delivered quickly, and the rest of the order followed soon after."
"Service was great from the staff."
"The service at Five Guys (Cabot Circus) is amazing - the staff are attentive, friendly, and take time to understand and prepare any customised requests."
"Staff are always kind and seem to be always working hard."
"Great place with super helpful staff where nothing is too much trouble."
"Really friendly staff, food is freshly cooked and made to order."
Cons:
"Order was super slow, so to apologise, they gave us loads -and I mean LOADS- of extra fries...which we couldn't eat."
"Took over 20 minutes for my burger to be made."
"Very bad, we ordered on Deliveroo and we got our order 2 hour after, we paid 31£ for 2 burgers which were wrong."
"Staff here are EXTREMELY rude, your order takes more than 15 minutes to be ready."
"Waiting for 15min for a simple order even though only 2 other customers were there."
"Order taker had real difficulties taking orders."
"Had to wait a long time as online orders took preference."
Price
Pros:
"Price is a bit steep BUT this was the best burger I have ever had."
"Love five guys! A little pricier than most fast food places, but worth it for the quality and service."
"Five Guys is the epitome of expensive fast food that's worth the money."
"Expensive, yes, but worth it for a special treat."
"It's not cheap. But it's good. Easily good enough to justify the price."
Cons:
"The most disappointing and overpriced food ever! Payed 4.50 for tiny soggy burger bun with grilled vegetables with cheese."
"£34 for 2 burgers, fries and drinks. To say the food wasn't worth the price tag is a colossal understatement."
"Overhyped and overpriced."
"£17.50 for a six inch hotdog, small fries and standard milkshake? Daylight robbery."
"The price just keeps on rising. £20 for burger, fries and drink."
"Just goes to show people will pay anything for a brand. £9 for a 'meh' burger?"
"Everyone boycott five guys please no one buy anything from here and hopefully they’ll change their prices, the food can only be afforded by billionaires (which I am not)."
Ambiance
Pros:
"Incredible food! First time going and it had a great atmosphere."
"Everything about this place is radical, not in a religious context, but in a lords of dog town way."
"First time going and it had a great atmosphere."
"The five guys in Cabot is always clean and service comes with a smile."
Cons:
"A monumental experiment in creating the most sterile characterless vacuum in human history."
"In restaurant was so loud music that I couldn't hear what staff is asking me about during ordering burger."
"Food is just as good as expected though the staff and store leave a lot to be desired, the music being played was way too loud and left me and my friends with headaches afterwards."
"Also, the music was way too loud to have a decent conversation."
"The music is slightly too loud."
"Three times I asked them to turn the music down, three times they turned it down, it’s still blasting, everyone is shouting at the top of their voice."
"Atmosphere was non-existent, felt like we were in a gym shower block rather than a burger joint."
Cleanliness
Pros:
"The staff are super helpful and always make sure to keep the place looking clean."
"The sit down area and toilet were kept very clean too, a credit to the chain."
"The place was very clean, and luckily for me, not busy."
Cons:
"We were going to eat there, but when we looked at the venue, we've noticed a pigeon 🐦 eating from the floor inside the restaurant."
"Like any other five guys, so good consistency... apart from the 2 pigeons in the restaurant."
"Restaurant wasn't very clean and nearly all of the diet cola had run out which isn't acceptable."