Address: UG02 BH2, Bournemouth, BH2 5DD, United Kingdom
Phone: +441202294069
Rating: 4.2
based on 186 reviews.
Service and Staff
Pros:
"A very helpful person met us at the till to guide us through the order."
"Went in at 9:40pm drunk off my face and was able to order and not feel intimidated by the staff."
"The staff were very friendly."
"Fantastic staff, helpful too. They are all very well mannered."
"We were greeted with a smile by a very friendly young man."
"The staff are super friendly and go out of their way for me."
"Great people, Great customer service as it was the first time we went there."
"Staff are excellent, we went here after seeing Winter wonderland Christmas trees."
Cons:
"It started with people being sat long after us were getting served before us."
"Upon paying and leaving. We overheard several tables complaining of similar issues."
"The staff were very unhelpful in helping me resolve the issue."
"My husband loves the burger. I wish they did a gluten free/ dairy free option."
"Staff were friendly and service ok, except my meat patties were placed in the cheese burger before they had even started to cook."
"Service wasn't what I expected from the brand."
"Food was nice however the women at the till was arrogant."
"No social distancing were in place. People were vacating their tables and no one went and cleaned them."
Food Quality and Taste
Pros:
"The food itself was nice and plentiful."
"Food is great but the staff are changing especially if you don't know how their ordering works."
"The burgers are great and you can choose loads of free toppings."
"Absolutely love this place. My favourite burger joint by far."
"The food is freshly prepared so you do have to wait a few minutes."
"The burger I had was brilliant, packed with taste."
"Food is always great, yes they do mistakes, but they're always happy to fix them."
"These burgers are simply the best. Total customisations to enable you to have just what you want."
Cons:
"Ordered veggie sandwich with mushrooms and tomatoes.. basically got bun with mushrooms and lettuce in.. tasteless."
"Overpriced, bland, undercooked burgers and flavourless milkshakes."
"Ordered - I hate to say it's just super overrated. Beef was on par if not worse than McDonald's."
"The fries, fried in peanut oil, were the only satisfying component of the meal."
"Burger was OK but what a mind numbingly unimaginative set up."
"I paid almost £14 for burger and fries, and the presentation was horrible for this price and the burger was really dry."
"Burgers pretty good but ask what you can get on them for free as staff normally can't be arsed to tell you."
"It's ok it's a bit overrated I don't understand why people go there it's over price for the food they delivered."
Atmosphere and Cleanliness
Pros:
"Love the place! There is always good vibe."
"The restaurant was clean, as were the toilets."
"I just wanted to try their expensive but supposedly great milkshakes."
"It’s what you’d expect from a Five Guys in that the food and milkshakes are pretty decent."
"The restaurant was clean outside and inside."
"Great burgers, cheerful staff. Order the small portion of chips as medium is more than enough and then some."
"The only thing that let my visit down were the toilets. Not clean, urine splashed seats and worse on the bowl."
"Clean modern interior, great location."
Cons:
"So busy it seemed manic with not much room to manoeuvre. Pushchairs and wheelchair owners may have difficulty getting around in there."
"The music could make you deaf."
"The place is supposed to look American, but it's a bit of a pastiche."
"The fries burn your hand. Loud music, the guys shout your order number, which is hard to hear."
"A horrible place, it feels like they are trying to make a 70's style diner that just doesn't work."
"Very loud music. Long queues and slow service."
"It always seems when chains jump over the pond they're never quite the same."
"The music was too loud to talk, the staff couldn't keep up with the queue."
Value for Money
Pros:
"Food is always great, yes they do mistakes, but they're always happy to fix them, little bit on the expensive side but burgers are huge."
"Great burgers, certainly get what you pay for, you can add 14 toppings for free so certainly makes up for the price."
"With Five Guys you know what you are getting in terms of quality food, cooked fresh to order."
"The burgers appeared expensive but a great range of toppings and sundries along with tasty real beef non greasy patties made them seem better value."
"The only thing that let my visit down were the toilets. Not clean, urine splashed seats and worse on the bowl."
"Great food, hot, delicious and made exactly to order."
"First time experience and as good as any gourmet burger restaurant."
"My absolute favourite burger joint to visit. Not the cheapest, but by far the tastiest burger(s) I have ever had the pleasure of eating."
Cons:
"But when there are the issues we had, it felt like the premium price tag was not really justified."
"It’s what you’d expect from a Five Guys in that the food and milkshakes are pretty decent but overly expensive."
"Absolutely love this place. My favourite burger joint by far. The burgers are always cooked fresh."
"VERY expensive - £50 for three burgers, chips and drinks. The burgers are very good but not worth £10 each."
"I regularly visit Five Guys in London. The quality is same (the highest) as expected, but to be honest in London (any branches) the regular size of chips was always much more."
"I paid almost £14 for burger and fries, and the presentation was horrible for this price and the burger was really dry."
"The burger was good and a good selection of toppings. Milkshake was overpriced and too sweet."
"Decent burgers with true minced meat texture. A large range of extras at no further charge."