Address: Unit 3 West Terrace, Rushden, NN10 6FT, United Kingdom
Phone: +441933350332
Rating: 4.2
based on 194 reviews.
Food Quality
Pros:
"It's probably the best burger I have ever had."
"Their burgers are so delicious and satisfying, definitely worth a try."
"There milkshakes are the best I have ever had."
"The fries are outstanding. Could be up there with the best fries anywhere."
"Great freshly cooked burgers - juicy and meaty - with a good range of toppings to choose from."
"The burger was excellent, very tasty."
"The burger or burger meat is good."
"The food was fantastic and such a great atmosphere with lots of chatting and people enjoying themselves."
Cons:
"Both the normal salted chips and Cajun chips were too heavily seasoned which took away from our enjoyment."
"The patties aren't smash patties anymore there more like mcdonald patties."
"The burger was soggy so soggy that I didn’t eat it."
"The burger was decent enough but both the normal salted chips and Cajun chips were too heavily seasoned."
"The hot dog and its was so rank I placed it into the bin."
"The burger wasnt cooked very well. Was very greasy and bun fell apart when trying to eat it."
"The burgers are awful & were NOT Hot."
"The fries were too oily... The meat patty had too much gristle in it."
Customer Service
Pros:
"The customer service is friendly and helpful, they really make you feel welcome."
"The staff are really friendly and helpful it's very clean and tidy."
"Lauren gave great customer service today. Was my first time ordering at five guys and she was very welcoming and friendly."
"Wonderful staff. First time here and it did not disappoint."
"If I could give more than 5* I would! The service is brilliant."
"Staff were nice and helpful, the place was nice and clean too and the eating area was kept as clean as was possible."
"I have read about the quality and goodness of Five Guys - so I decided to try it. The freshness and quality of ingredients make the Five Guys experience great, BUT the staff working on the afternoon of 11 Sep 19 took my dining experience to the next level."
"The guy with tattoos on his neck was absolutely brilliant (sorry didn't see your name) would 100% recommend."
Cons:
"Checked the food quick to find order was completely wrong."
"First off when we went to sit down I could see the table was not clean so I asked a manager to clean it."
"Service poor. Spent over £60 to wait over an hour to find no fries delivered."
"The restaurant advertised they are open for collections only so I drove about 20 miles to make a collections only for the app to tell me they aren't currently taking orders despite them still advertising they are taking orders and are open online."
"The service was good and the food came reasonably quickly. On the negative side......the restaurant was very noisy with loud music playing."
"Service inside is very slow, so would advise ordering online first, even if you're sat in the car waiting, it's better than waiting in the small restaurant that can sometimes be very crowded."
"Super noisey place staff didnt seem in a rush do much considering it was a busy saturday early evening."
"Staff were nice and helpful, the place was nice and clean too and the eating area was kept as clean as was possible."
Pricing
Pros:
"Quite high prices for burger and chips but worth it, burger with a selection of toppings of your choice served wrapped and foil to keep them warm."
"It is slightly on the expensive side but totally worth it."
"Not a cheap meal but I acknowledge the quality ingredients and excellent service to compensate."
"Food costs a bomb but you can really taste the difference in quality from other fast food places."
"It's pricey so it's not a daily thing but as a treat it was worth every penny!"
"Love Five Guys. Great tasting freshly made burgers. Good chips and a great selection of drinks. Yes they are more expensive than other burger places but are worth it."
"Yes it's more expensive than the other two, but it's a completely different and better beast."
"First visit today, customer service was outstanding from all the staff was going to grab and eat in the car, but staff were so welcoming we decided to sit outside, the food we ordered was amazing, we were all full will go the extra mile to visit again worth every penny."
Cons:
"Altogether, it was a great meal, but not the cheapest, although the quality was brilliant."
"They are a bit more expensive to your other fast food places but the quality is so much better."
"It's expensive so we only have it as a rare treat - nearly £29 for 2 cheeseburgers, small chips and medium chips (no drinks)."
"No children's size food available so over £17 for 'little' cheeseburger, 'little' fries and a milkshake. Way too much food for a child so a lot of waste."
"The price for a burger with fries and drink was £14 for one person."
"£19.35 for a cheeseburger, fries and a milkshake. This is the most I have paid for a burger meal takeaway."
"The restaurant was clean and the staff attentive, however, the ridiculously loud music blasting out was unappealing. We ordered cheese burgers, regular fries and "unlimited freestyle" drinks for 3 totalling £40+."
"Very expensive and not very tasty,,I have no problem paying for good food as I have reviewed previously but a small cheese burger and a cheese bacon hotdogs and one shared drink was almost £20 ..no repeat visit for us thanks."