Smashburger Reviews Summary

Price

Pros:

• "Prices were reasonable, recommended."
• "Great food and value for money when you look at competitors in the area."
• "Prices are ok, quality though was really good."

Cons:

• "Was very expensive and lets be honest £45 for a handful of chips a milkshake in a plastic cup and a burger that was undercooked."
• "Its over priced and over hyped. Byrons or five guys offer better quality burgers at better prices."
• "Disappointed to find it is now even more expensive, although improvements to the menu are welcome."
• "£16 for a burger, sweet potato chips and a milkshake is just too much."
• "However you can find a lot better for less. £30 for two burgers and a large chips... is far too expensive to be worthwhile and is definitely not worth the price."
• "The food is good and I really enjoyed it but I don't think I would go as a family of five again because it cost me £90 for 4 burgers and fries and a child's meal."
• "It is very much over priced. £2.95 for a coke. Is a rip off."

Food Quality

Pros:

• "Overall the food was very tasty."
• "Both burgers were delicious, chips were lovely."
• "The quality is definitely better... The buns and fillings/cheese etc are on point but the actual burger pattie itself is amazing. Really juicy, and exceptionally seasoned I haven't enjoyed a burger this much in a while."
• "Burger was very nice, juicy, succulent, and American."
• "The burgers were excellent and both my kids enjoyed the food and drink re-fills."
• "Food freshly prepared and very tasty."
• "The burger was great quality as were the dressings. The bun was good and the fries tasty."

Cons:

• "A top-of-the-range double burger costs £10-11 and a meal (with chips and a drink) adds another £6 although the menu says £5."
• "Cold food and not remotely gourmet."
• "So food wasn't really hot at all seemed it was in a warmer waiting for trusting customers to order so called freshly made."
• "For almost £15 worth of burger taste was okay but so greasy my hands were covering in grease after 1 bite."
• "The burger patties were tiny and dry and the toppings were meagre."
• "Just ordered food for the family for the first time via deliveroo. Food arrived in good time about 30 mins as we would expect as the restaurant is 5 mins down the road. The burgers were over cooked and dry."
• "Cold fries and Onions, Double Burger lukewarm, cheese hadn't even began to melt."

Service

Pros:

• "We ordered food before hand and was extremely pleased when spot on time we collected it."
• "Unreal customer service!!!"
• "Their staff are up there as the best in customer service that I have ever experienced."
• "The staff are always lovely and friendly."
• "Really friendly, intuitive staff and fast service."
• "The lady who served the food (Lindsey) was very friendly with the kids."
• "Staff were welcoming and helpful."

Cons:

• "The video I got from the waiters was as if they didn't want to be there."
• "Used to be great but now is so bad I won’t bother returning... The staff weren’t rude but they definitely weren’t friendly."
• "Seemed like new waiting staff didn't have clue on hygiene or manners."
• "The girl at the counter couldn't be more disinterested and had a surly attitude the whole time."
• "The girl serving us had poor attitude."
• "Staff were not professional constantly loud chatting and joking around."
• "Staff stood around talking didn't seem bothered about customers."