Address: Trident Rd, Birmingham, B26 3QJ, United Kingdom
Rating: 3.5
based on 806 reviews.
Security
Pros:
"Very easy experience when we left in the middle of August. Very fast queues through the jet2 check-in and security."
"We arrived at 10:30am and by 11:15 am we had bag dropped and got through security. No crazy queues. No chaos."
"All in all I think it only took about 15 minutes to clear security."
"Security check was fast enough."
"Security is always easy."
"Was able to pass through security with ease."
"The security process was much smoother and more efficient than before."
Cons:
"The whole security process is currently a bit of a shambles."
"Missed my flight due to slow reared security checks."
"Took ages to get through security even though I am disabled made to wait and stand in a long queue."
"Over an hour queue at security."
"Security doesn’t open early enough for 1st departures, causing severe backlog of cues."
"The time taken to get through security at this airport has taken nearly an hour."
"Security is the worst, waiting for 2hrs to get through security."
Staff and Assistance
Pros:
"Good airport with great rail links to North West & London... staff really nice & efficient."
"The assistance team take me on the plane in an ambulift and I'm first on last off."
"The staff are very friendly and helpful."
"Staff is friendly and willing to help when you are lost."
"The staff were helping us when we got stuck."
"The staff in security again were all pleasant and polite."
"Everyone, from beginning to end, we're efficient, polite and friendly."
Cons:
"No smoking area. Staff was rude when I asked."
"Rude staff, insane parking situation."
"Very unfriendly staff."
"Terribly rude security personnel that enjoyed humiliating us in front of other passengers."
"Never appreciate staff with long almost-rude expressions."
"Staff have little to no motivation to assist for any kind of an issue, despite a lot of loitering staff."
"The staff have a massive DGAF issue."
Facilities and Cleanliness
Pros:
"There were lots of shops and cafes once through."
"A smaller international airport, clean and well ordered."
"The toilets that I used near the No1 lounge were clean."
"It is very pleasant to shop at Birmingham Airport shops, staff is helpful and offer right advice to the travellers."
"There are plenty of good clean accessible toilets and also every food place is accessible."
"Once you get past security more than enough different types of eateries, lots seating upstairs, different kinds of facilities, clean and well maintained toilets etc."
"Nice, large regional airport, clean with polite helpful staff."
Cons:
"Toilets near the gates were disgusting, overflowing sanitary bins and rubbish on the floors."
"The overall experience was marred by long queues and an atmosphere that left much to be desired."
"Half of the time airport looks like a shed."
"The airport is currently going under renovation so everything feels very makeshift and crowded after you are though security everything is fine but I recommend going to gates 1-20 if you want a quieter area to wait."
"Really hope they improve things like the toilets, they are just cheap and always look run down compared to other airports."
"Hygiene is a big problem as most areas seem unclean and messy, as well as urine on the toilet seats in the bathroom."
"The terminal was dirty and humid and requires investigation as to why cleaning is not done regularly with spot checks."
Accessibility and Transportation
Pros:
"Good airport with great rail links to North West & London... staff really nice & efficient."
"Car parks plentiful and not overly expensive with well catered for shuttle buses running frequently with friendly drivers who are very helpful."
"It's still very easy to get to via public transport, and has a great set up both before security, and after."
"No problems getting here by train."
"There is a Sky shuttle which takes you to Birmingham International train station every 2 minutes."
"Brilliant 5-minute monorail connection from Birmingham International train station."
"Easy access to trains."
Cons:
"No phone/tablet/laptop charging points easily visible or conveniently located near seating areas."
"Gates 1 -20 is quite a walk with no moving escalator especially if you have mobility issues."
"Departures are accessible only with narrow stairs which is inconvenient with the luggage."
"Came off holiday trying to get to the train station took a while to find signs when got there only one lift working stairs didn't seem safe to carry heavy suitcases."
"To drop off at departures sort of close to the terminal you have to pay £4 for 14mins of parking so your passengers don't have to drag cases a hundred metres to the departure lounge."
"Drop off is a long 10 min walk from terminal. Parking zones are a mess, confusing for drivers and passengers."
"The Gridserve EV chargers have been turned off."
Value and Pricing
Pros:
"Car parks plentiful and not overly expensive with well catered for shuttle buses running frequently with friendly drivers who are very helpful."
"Easy parking in the drop and go very short stay parking at £4 for 15 minutes."
"Clothes shops and Duty-Free were fairly priced, most products cheaper or the same as other stores on the high street so cannot fault them."
"Parked our car near Birmingham airport at *Air Park* for just £5/ day."
"Parking always easy."
"The only criticism I have is the temporary signage while extensive upgrading work is on. It is amateurish, and not clear enough."
"Spoons- I know but hey, it's cheap and fills ya up."
Cons:
"The drop off is changing £7 just to enter and leave. Trolley is costing £2 each which is disgusting."
"Although they've raised parking prices ridiculously of late."
"They now have the audacity to charge more than £50 a day for parking."
"Just picking up someone and I'm landed with £15 parking fee."
"£19 for twenty five minutes is a bit steep."
"Horrible airport. Long queues. Overpriced parking (over £100 for three day weekend break)."
"They will rip you off in parking fees. Very expensive compared to other airports."