"Fantastic, authentic, Ayurvedic massage at Ayurvilla."
"Loved the deep tissue massage.. the lady that did the massage was brilliant.. My body felt amazing after the massage."
"Both Roweena and RK are friendly and professional, respecting my dignity and ensuring I am ok throughout."
"Absolutely amazing experience and the therapist was fantastic."
"I had Sinus related headaches more than 8 Years, after getting treated by experienced Team at ayurvilla in November 2019 Specially Dr Krishna and Sandeep the Sinus headaches has reduced significantly."
"The staff are really nice and helpful especially Ranjeet, who always does my facial, gives good tips and products to use."
"I felt like I floated back to my car. The lady completely took the tension out of my neck and back."
Cons:
"However the quality and experience of the actual treatment was not as good as what I have experienced elsewhere."
"The girl finished within 20 minutes as I was told it would be 45 minutes."
"The full massage didn't even focus on the issue except rub me with hot herbal oils."
"After the massage the day after my back is starting to hurt more before I went in."
"Limited time spent on the shoulders and neck area with none on my face or upper arms."
"All I wanted was a relaxing massage instead I got high pressure intensive massage that’s left me sore for days."
"Too much pressure applied with the herbal bundle."
Customer Service
Pros:
"Chithra and Suja, the therapists who attended to me, were absolutely amazing."
"I strongly recommend these guys👍"
"All the staff are very friendly they make me feel sooo welcome and I feel very comfortable going there."
"I have enjoyed the customer care and service from team Ayurvilla, especially from Anu."
"The staff are very professional, courteous and organised."
"The receptionist was lovely, knowledgeable and accommodating."
"The staff are very helpful I would recommend anyone who wants a facial cleansing highly recommended."
Cons:
"Phoned the store about 3-4 times at different times. No answer on any occasion and not even a phone back."
"Great service. But was not able to solve the issue I had as the Dr herself was not sure or what the issue was and suggested I go hospital which I did, they also found nothing."
"Had massive rush after using it... Felt very ignored by the staff working there."
"Still waiting for the answer, bad treatment and insult offered by this poorly managed business."
"Staff at reception just stare when you walk in and when you’re sitting in waiting area."
"Unfortunately they changed my therapist the day before without letting me know."
"Never ever go to that place to get eyebrows done. Especially the staff called Tayra. Very rude disgusting attitude!"
Cleanliness and Ambience
Pros:
"I found the clinic very clean and well maintained."
"The premises is very clean, welcoming and comfortable."
"The facilities are spotless clean and the staff very professional."
"Ayur Villa is spotlessly clean, smells delightful and the ambience is one of tranquility and peaceful serenity."
"The room was very tidy and had a very relaxing atmosphere and soothing music was being played."
"Really peaceful and relaxing atmosphere, friendly calming staff."
"Ayur Villa is a Kerala experience right here in Solihull."
Cons:
"The room was freezing!"
"I was left with friction burn all across my back."
"Been going here for many years the service is good however I noticed they stopped using actual towels and handout disposable paper towels not the best thing to use after steam bath in my opinion they need to reverse that decision if you want to maintain a good service."
Value and Pricing
Pros:
"I went here for a waxing treatment (underarms) and it was super quick and cheap."
"They offer waxing and other services at a reasonable cost, the customer service is outstanding."
"The price is very good value at £35 for a full hour."
"This place has amazing well trained staff that make you feel so relaxed and comfortable, the prices are affordable very good value for money."
"The prices are very decent as they really are professionals."
Cons:
"I went here for a waxing treatment (underarms) and it was super quick and cheap but very poor (I got new hairs 2 days after the treatment)."
"It’s overpriced, they go up as they go along and con ppl into buying bundles over £100."
"I was told different prices £40, £45 and then got conned me by demand of £49 instead."
"I was very disappointed as I spent £100 for having ayurvedic treatments and received something different."
"This place apparently gave my 83 yr old mom a massage for £20 which in all fairness she felt helped, but then stung her with a £40 bill on top for herbal tablets."
"Came in today first visit for full face wax as was unsure which parts needed doing I was overcharged."