Stellantis &You Peugeot Birmingham Central Reviews Summary

Customer Service

Pros:

• "Members of their team, to mention James, Shiv and Mahreen are very friendly and professional at the same time."
• "I want to sincerely thank Aaron and Shiv for their quality and high level of service with a smile."
• "The staff always make you feel so at ease, like you’ve known them for years!"
• "Not once did we feel pressured or pushed to make any decision."
• "Great experience at Robins and Day Birmingham. Aaron was very helpful showing us the vehicle and on the day for collection."
• "Today I visited the branch. I was greeted by a polite gentleman by the name of Aaron neal, he was most helpful in attending to every single request made from myself."
• "What an absolute pleasure it has been dealing with Jess & Shiv at Birmingham Central Peugeot!"

Cons:

• "Bought a used Citroen from here three months ago... the car developed a fault and I attempted to get in touch, but nobody got back to me."
• "Their communication skills are zero. They never updated me their self."
• "Customer Service is appalling, extremely disappointed with the way they’ve dealt with the situation!"
• "Got there to see a car, was told it was with a customer & they've been trying to get it back for over a week by one person & it's in our prep area by someone else."
• "I was later phoned to say the van was washed and ready for collection (it wasn't washed), the brake light was not fixed, the wiper blade was still defective and after driving the 30 metres to the car park exit the service light came on."
• "Sent a van here for an MOT, needed some remedial work, after 4 weeks still had the van and could not (or would not) say when it would be completed."
• "No discount for my wasted time and petrol when I came back on the Thursday."

Sales Experience

Pros:

• "Mahreen was attentive and informative"
• "Jessica was very helpful and made my experience of getting my new car so easy."
• "Great service - picking the car up Wednesday, overall very happy with Peugeot, very friendly and helpful staff, would recommend."
• "Mahreen Akhtar works hard to make sure all the options and deals are explained in detail, with clarity and expertise."
• "Experience was great, had plenty of time to look at cars and test drive with absolutely no pressure."
• "Both went over and beyond from helping me to arrange the paperwork, arranging to fit the dual controls & getting it ready for the handover."
• "We were very well cared for by Lorraine and Shiv, super test drive with our boys, questions were well answered and minor problems sorted quickly and efficiently."

Cons:

• "So whoever thinking to go Stellantis Birmingham centre, please please please never go there for buying or specially for repair."
• "Still polite and clean no cups for the free coffee and still they do not hoover the boot! WiFi was not working."
• "I feel the warm welcome from the moment I step foot in the showroom and very patient."
• "I placed a deposit on a car last Dec but changed my mind because I simply found a better deal somewhere else. Now at the end of March, the sale manager still not refund the deposit to me."
• "Bought a car this year from them and it has taken months to get repaired."
• "I don't even want my car back now Because I don't trust them."
• "Just took delivery of my new car... Anyone looking for great deals should definitely contact aaron as he goes above and beyond in finding you the best deal."

Staff and Management

Pros:

• "Shiv, the manager, came over to say hello, offer hot drinks and cakes and was delightful!"
• "Mahreen in the new car sales department was brilliant. Nothing was ever too much for her - she dealt with all queries and responded above and beyond including on her non working days - excellent sales assistant- polite - great customer service skills !!! A real asset to the company."
• "Amazing customer service received from Shiv, General Sales Manager at Stellantis and You in Birmingham."
• "Aaron is the man!!! Need a car go to him"
• "Rafat made us feel really welcome and offered fantastic customer service answering all questions and queries that we had."
• "We have been servicing our car at Peugeot Birmingham for a number of years and have always found the service to be straightforward and professional."
• "We were extremely happy with our experience at Robins and Day and would highly recommend because of the quality in customer service."

Cons:

• "Hard to find. They're hidden at the back of other car dealerships and there is no signage for them until you have driven past."
• "Service dept never seem to get it right and I have to keep coming back."
• "Customer service skills is poor along with management communication poor."
• "Avoid this garage at all costs!!!!!!!!"
• "I don't know what's happening to my car due to no communication."
• "Cannot get hold of anyone every time I ring and when I do, they promise to call back and never do."
• "Worse car garage ever without a doubt."