Address: Steelhouse Ln, Queensway, Birmingham B4 6NH, United Kingdom
Phone: +441213339999
Rating: 3.8
based on 157 reviews.
Staff Performance
Pros:
"The staff are absolutely amazing here really put my son at ease and looked after him and me so well!"
"The PICU unit here is just brilliant and I will be forever grateful for the care you gave my son."
"Just want to say the speed at which staff @ childrens hospital dealt with a student we brought in this week was amazing."
"Ever so grateful to the staff there! Amazing people working under very tough and stressful conditions, can not fault them."
"Everyone involved kept me up to date with everything, they explained exactly what was happening and made sure my daughter was as safe happy and comfortable as she could be."
"The Nurses were great and the plastic surgeon was very knowledgeable and easy to approach."
"Thank you to the wonderful staff on the Day Surgery Unit."
Cons:
"4 hours and counting even after the x-ray was done. No update or staff to be seen."
"They prefer to sit on their phones than see the patients."
"Found 3 nurses asleep!!!!"
"Terrible staff at reception rather talk and gossip to each other."
"Staff is very rude not professional at all."
"Staff behind the reception would rather sit there and chat and laugh loudly instead of doing their job."
"Some of the nurses just see you as a nuisance and they really upset my partner."
Facility Cleanliness
Pros:
"The chapel, is a beautiful place, quiet, time to reflect and pray for my daughter and people involved in her care and treatment."
"The cleanliness and decorations around the hospital is fabulous."
Cons:
"Awful service... waiting area is very dirty as well."
"The waiting area is a disorganised and disgusting mess, the vending machines all broken and with rubbish and overflowing bins everywhere."
"Sat in a crowded room with a big pool of vomit in the middle which was left for over an hour as there was nobody available to clean it up."
"Dirty hospital without cleaner... it’s dangerous for the workers as for the patient."
"The only cleaning she did she left it in the middle of the floor for people to walk through."
"The cleaner cleaned a total of 2 minutes cleaning over the 8 hours I was here."
Waiting Times
Pros:
"Was seen within half an hour by a lady who then put the call out to the relevant team for my daughters lip injury."
"We were assessed within 5 minutes and treated within 10!"
"It's the first time for us to use this hospital and it was a WOOOOOWWWWW, we came for blood tests at 10:40 and left at 11:00 sooo quick."
Cons:
"Waiting time way too long. Its a childrens hospital. The kids are often left unattended and not enough doctors as always."
"The longest waiting time, ever. Almost 10 hours and am still waiting."
"Unacceptable, total disgrace 5 hour wait and still my son was not seen by any doctor."
"We waited for 7 hours (only had a 2 minute assessment to check daughters temperature within this time)."
"Absolutely rubbish experience - took my 4 years old to the hospital and had to wait 6 hours only to be told there are another 5 hours to wait."
"Have been waiting here for 4 hours from 6pm with my agitated three month old child."
"Currently it has been 7 hours that we are in the reception... Now waiting time is 7 hours."
Communication and Care
Pros:
"So many tests and observations, care and support have been endless, they quickly identified the problem, they keep you updated every step of the way."
"A team of doctors and nurses been there 24/7 to bring her back to us."
"Apart from the outstanding medical treatment, nothing has been spared in support, understanding and communication which has been greatly appreciated by her family, especially her parents."
"DR Sam and the nurses were amazing. They reassured us throughout the whole process, kept myself and my partner calm and explained everything in English not medical terminology."
"We were then treated by a patient and very caring doctor who reassured my son during his treatment."
"Our baby was treated like a prince by Dr Anand... the hidden gem of Children's ED...! So touched by his bedside manner and thoroughness."
"All the consultants, doctors and nurses are amazing at their jobs especially ward 9 who looked after us after the operation."
Cons:
"This has got to be the most useless emergency children's hospital across the universe."
"This is the WORST HOSPITAL IN THE UK! My 1 year old passed away in this trash hospital, the hospital staff did not care about him!"
"Lies, neglect and blame everyone else."
"We know why you won't accept what the real specialists say, because then you have to admit that you caused it."
"Horrible horrible! As soon as said what if it’s your child sick like mine, the caller started to abuse me!"
"NO Doctor NO NURSE will tell you anything."
"They can't let your kid go without seeing the doctor, which took 8 hours in total."