The Willy Wicket Reviews Summary

Service

Pros:

• "The service staff were cheery and eager to please, nothing too much trouble."
• "We were looked after by Maizy who was very polite, friendly and nothing was too much trouble."
• "Wonderful customer service by Cam, good attention to detail, polite, explained menu, service with a smile which wasn't rushed."
• "Staff were attentive and polite too."
• "Our server Cameron was absolutely superb."
• "Service is friendly and if you book, you are more than likely to get a table."
• "Staff were friendly and efficient."

Cons:

• "Very bad customer experience from start to finish."
• "Service was very slow and I appreciate we were a larger group, but there were not many other tables occupied and we had pre-ordered."
• "Nobody checked to see if food was ok."
• "Very disappointing, a friendly waiter but no follow through with service."
• "The staff are to busy on there phones or talking to clear the tables."
• "When I asked the waiter to take it away, apparently he was front of house, he argued with me that that's how it is and I should just put up with it!"
• "The service was extremely slow, our drinks arrived, my glass could only be described as filthy dirty."

Food Quality

Pros:

• "All our food was very nice."
• "Great food and great menu. I am vegan and was hugely surprised at the level of catering."
• "Food was delicious as usual!"
• "Had a fantastic anniversary meal in this fabulous place. The food was absolutely amazing."
• "Food was very nicely done, much higher quality than a good pub."
• "Food was delicious and service from Aleisha was excellent."
• "Food was amazing. Very highly recommended."

Cons:

• "Couldn’t believe the below curry turned up looking like that - my 10 year old son could’ve made a dish look better, boiled sweet potato not even made as a curry by the look of it."
• "The food was burned on both meals although the centres were quite tasty."
• "The glass that held my drink was extremely dirty."
• "Very over priced for the quality of the food."
• "The meat was very tough and chewy for all of us."
• "Went on a Saturday between Christmas and New Year, it wasn't too busy, but the food was very overcooked for all 4 of us."
• "Trying to be a gastro pub but serving average/poor quality food."

Atmosphere & Cleanliness

Pros:

• "I was lucky enough to get a table in the corner so I could work on training my dog in public places."
• "Great, varied Christmas menu. Cosy ambiance. Friendly staff."
• "The place is decorated nicely and very clean throughout."
• "Great pub, interior is lovely and cosy, lots of well thought out areas for food and drinks."
• "Atmosphere was pleasant, pub was clean."
• "Lovely environment, with open fire and clean attractive decor."
• "It was very Christmassy and smelt lovely."

Cons:

• "The area we were sat in was by the fire which was not on but was very cold."
• "The glass that held my drink was extremely dirty."
• "Oh and the bar back mirrors are bloody filthy."
• "Generally the building was a little cold for some (might just be getting used to the recent weather change though)."
• "Lacks atmosphere and not overly welcoming due to large 'wait here to be seated' signs."
• "The ladies toilet was covered in very unsavoury graffiti."
• "Even the toilets were covered in graffiti, very unpleasant."