Clapham Estate agents and Letting agents - Orlando Reid Reviews Summary

Property Management

Pros:

• "Orlando Reid have been managing our family properties for nearly ten years. They have dealt with all my matters swiftly and efficiently!"
• "Our main contact Ania was fantastic at sorting any issues (our boiler that broke down was replaced by a brand new one the same day!)."
• "The turnaround between viewing/signing/moving in has been exceptionally quick because of the great communication from Ashlee."
• "Orlando Reid manage my properties in Clapham and Balham, they have been very quick and efficient in dealing with any issues that have arisen."
• "Our move in day went smoothly thanks to Ania our property manager and we are very happy."
• "Orlando Reid has managed my flat for 2 yrs now and I cannot recommend them more highly."
• "I can't recommend Sheraton Law highly enough. They managed my flat in SE11 with total reliability flawlessly sustained over more than 24 years."

Cons:

• "Dismissive / patronising customer service and unacceptably slow to respond unless asking for money."
• "We have mold building by water coming in and they tell us it's not their problem."
• "Take weeks to fix problems and left front door to my property wide open while I was out."
• "Orlando Reid then stated the landlord didn't want a deposit and would instead take it as an extra months rent (without even asking if this was ok!)"
• "Other issues we faced: they undertook an inventory before the previous tenants had even moved out."
• "Agent didn't take an inventory or arrange for a clean of the property on arrival."
• "When our offer was confirmed we were not notified that our estate agent was going on annual leave so replies slowed and it took a while to get everything sorted."

Customer Service

Pros:

• "I cannot rate Matt Hope at Orlando Reid more highly. Matt really does his research, is honest and communicative."
• "Our estate agent Tom was incredibly helpful and really helped the sale go through."
• "Armond Ghahramani's calm and considered advice helped to steady our nerves enormously and we are so grateful to him and his team."
• "Bobby was helpful, professional and responsive throughout our flat search and when it came to securing a To Let property."
• "They were great at finding solutions to problems and expediting responses from the solicitors."
• "Chris was highly professional and very easy to reach throughout the whole process."
• "The team as a whole were always there to answer any questions I had."

Cons:

• "Over the phone, I was offered barely any support or information in regards to the property I was looking for."
• "I’ve been trying to get in touch about a property for weeks but no one responds to my Rightmove enquiry."
• "Really bad agency! They cancel our viewing after I sent a message saying we will be late 8 minutes."
• "Telling me (a potential customer) that it’s not worth their time to send me a simple video for a property THEY’RE trying to let, is incredibly unprofessional."
• "Their staff and the partner Jack Reid misled me repeatedly and withheld information throughout the whole process."
• "PROSPECTIVE TENANTS - AVOID. Impersonal and unpleasant to deal with. Avoid like the plague."
• "AWFUL, AWFUL, AWFUL!!! These guys tried unsuccessfully to retain my deposit."

Professionalism

Pros:

• "Working with Matt felt more like having a friend than an estate agent - and I never thought I'd say that!"
• "So good to work with an independent agent as we get that one-to-one attention rather than feeling like one of many numbers."
• "I would highly recommend his professionalism to any future client."
• "I've used Orlando Reid for 10+ years as a lettings agency and to buy property."
• "Probably one of the best agencies I've used."
• "Sheraton Law have been so professional and reliable throughout our renting experience."
• "They have always looked after me very well, and are consistently professional and friendly to deal with."

Cons:

• "The estate agent we initially had made life a living hell and made it clear he only cared about the landlord’s satisfaction."
• "More than that, they were relentlessly rude. In particular, one of their employees was abhorrent to deal with."
• "Had a really disappointing interaction with Matt from this company when looking at a flat to buy in Clapham North."
• "Orlando Reid lives up to every estate agent stereotype and I would avoid them at all costs."
• "The experience has been a complete rental nightmare and I would strongly advise everyone to go with another agency!"
• "They dont even deserve 1 star. Avoid them."
• "They dont even deserve 1 star. Avoid them. They keep 500£ from me for some stupid reasons."