Ecco Pizzeria Reviews Summary

Food Quality

Pros:

• "The food was excellent, prepared to a high standard and tasted great- my 4 year old ate half a pizza (which is a lot for her)."
• "Freshly made soft doughs and flavourful toppings."
• "Perfect crust, all fresh ingredients and toppings and those tomatoes are delicious."
• "The food was delicious, my pasta was the best pasta I've had in a restaurant in a long time and everyone else was very happy with their pizza."
• "The pizza itself was just mouth watering. Fresh ingredients and generous toppings."
• "Fresh, traditional, delicious."
• "The pizzas are freshly made and you can see the kiln baking process."

Cons:

• "After paying £45 for 5 pizzas we found out one of them was completely wrong and the other 4 were lukewarm (at best) and completely raw in the middle!"
• "Found the pizza very bland and one of our pizzas was very dry."
• "Gutted it was cold and raw in the middle."
• "The pizza was cold, the base was soggy and there were barely any ingredients on the pizza."
• "Instead of Rosemary chicken I got small dried up pellets of chicken."
• "Apart from the pizza crust being really nice the topping was bland and tasteless."
• "The gelato I ordered was gritty (uncooked custard powder), with ice chunks, and a HAIR."

Service

Pros:

• "The staff are really friendly and I am never left waiting long to be served, even when they are visibly very busy!"
• "The staff were super friendly and helpful."
• "Friendly staff and lovely atmosphere."
• "Tianna treated us so well! So good at her job, made us feel very at home and was very good at tempting us to order more delicious things off the menu."
• "The staff were very friendly and helpful, it was quiet when we arrived, though did get busier, which meant the lovely staff, got really busy too."
• "The lady that served us was so kind and welcoming."
• "Amazing customer service, really friendly staff who go out of their way to ensure you're well looked after."

Cons:

• "Spoke to the extremely rude, arrogant manager."
• "Verbal communication felt abrupt."
• "The supervisor was rude, full of excuses."
• "Rubbish customer service: I've enjoyed Ecco pizzas before but this experience left a sour taste."
• "Customer service at this place is horrible. Reading other reviews it's clear to see that this pizzeria fail to provide any customer service whatsoever."
• "Staff treat their customers like crap and are so rude and unhelpful if anything goes wrong!"
• "Service was very poor. Took a long time and we had to ask twice for almost everything."

Delivery

Pros:

• "The delivery was very fast, about 20 minutes from ordering!"

Cons:

• "I waited 2 hours for a pizza to be delivered."
• "Today I ordered a pizza that took almost 2 hours to arrive and when it did it was cold."
• "Order at 8:20 online says it’s due at 9:05. It eventually turns up an hour late without half the order."
• "Ordered a pizza for delivery and have been waiting 2 hours for the pizza, rang to ask how long it would be and the order had still not even been made and was told to wait another half hour before it would leave the restaurant."
• "One hour later and the delivery man had gone to the wrong address!"
• "DO NOT ORDER FOR DELIVERY."
• "The food took an hour to arrive, and was right at the end of the ETA."

Ambiance

Pros:

• "Can feel a bit cramped when it's very busy as it's only a small place."
• "My wife, daughter and I tried out the new Street Lane Ecco. (We travel to the south of Italy often and love pizza.) We loved the passion behind their food and the Pizza boxes on the wall looked really smart."
• "Lovely place inside; very authentic with the decor and stonebake oven in view of everyone!"
• "As soon as you walk in you feel like you're at a traditional pizzeria in Rome. The pizzas are amazing and they have a wide variety of vegetarian and vegan."
• "The place itself is clean, presentable and suitable for a date night or a family meal out."