Pizza Hut Reviews Summary

Staff Service

Pros:

• "all the staff were very friendly"
• "Got served by a lady who told me she has 5 grown up daughters (I think her name was Chris B). Was very helpful."
• "The staff were super friendly and very helpful."
• "Staff pleasant and friendly and attentive, place is clean and service quick."
• "Happy, friendly staff, very attentive, polite and helpful."
• "Staff were welcoming and efficient, the food was spot on and served in a timely manner."
• "The young man who showed us our table was very polite and told me once we had all arrived he would come over he took the order and checked everything that we had ordered."

Cons:

• "you do not get any help from the staff at all"
• "staff were more interested in chatting to each other than serving"
• "Service was terrible, it took someone 15 mins to come and take our initial order"
• "Terrible service from the start. Grumpy waiter who clearly couldn't be bothered doing his job."
• "Staff not interested in assisting customers at all will nor be returning."
• "staff were still quite slow at taking our orders"
• "The customer service I received from the manager by the look of things was absolutely awful."

Food Quality

Pros:

• "The food was all fresh, cooked lovely"
• "Pizza’s cooked well and tastes good"
• "The food was very good and the salad bar was excellent it being replenished frequently."
• "The food is really tasty and well presented"
• "Food was delicious and really nice atmosphere inside."
• "Lovely food; awesome salad bar"
• "Food was good and as expected"

Cons:

• "The chips were still frozen and the pizza was burnt."
• "poor quality"
• "The pizzas were a big disappointment. in my view. They lacked topping and were low on cheese."
• "Tasteless and cold pizza, onion rings looked like they needed cooking."
• "food is massively over priced, came out dry and baron of toppings, lasagna had no filling"
• "Huge disappointment in the ice cream machine not working, salad bar was lack luster."
• "Kids pizzas are a joke"

Value for Money

Pros:

• "We got the individual deal each which saved us a few quid and the order was correct."
• "Lunchtime buffet is great value for money"
• "£8.99 for Adults which isnt too bad for a buffet."
• "Always a joy to come here. And the lunch time buffet is EXCELLENT VALUE FOR MONEY."
• "Good food at reasonable prices"
• "Great value for kids a little pricey for adults, but to be fair you can get your money's worth on refill and the salad bar."
• "Excellent value for money as we had the buffet"

Cons:

• "there isn't enough room at the tables"
• "it charges too much for individual pizzas with little toppings"
• "The bill was £60 which I think is steep."
• "food is massively over priced"
• "Prices shockingly high since reopen after covid"
• "50 pounds for 2 pizzas only, nothing to shout about, certainly not value for money."
• "Yeh, the Pizza is good. But is it over £100 to feed 5 people good?"

Atmosphere & Cleanliness

Pros:

• "a very comfortable atmosphere"
• "Excellent place, lovely staff and very clean."
• "as always clean and tidy"
• "Lovely aesthetics, smiling staff and music playing made a very comfortable dining atmosphere."
• "The tables are always clean, music isn’t too loud and a very comfortable atmosphere"
• "Good access and clean toilets."
• "Very nice clean restaurant."

Cons:

• "Can be a bit loud at times if parties in but not any different from any other restaurant."
• "The seating areas look grubby, and the lighting fixtures are dirty, full of dust and grime."
• "Atmosphere very load couldn't hear myself! A lot of screaming kids."
• "Didn't like the atmosphere. Will definitely not be returning."
• "The food was really good but the atmosphere was really uncomfortable because the waitresses were all swarming us."
• "Never going back again"
• "Cutlery on the table was disgustingly returned to staff."

Payment & Ordering System

Pros:

• "Was very easy to order."
• "Orders placed on-line. Extremely easy to do and easy to customise our pizzas and sides."
• "I love that you can just place your order and pay for it off of a QR code instead of waiting for the server."
• "Ordering was via app which was easy enough and food was served as ordered."
• "Everything is ordered through a QR code table no. And brought to your table."
• "Pay Dine And Go so simple yet so effective no long waits just order munch and leave happy and full"
• "PLUS there's the app where you can collect a 'slice' every time you pay and when you get 6 slices you get a free starter."