Pizza Express Reviews Summary

Service

Pros:

• "Service was very pleasant."
• "The staff were attentive and helpful."
• "Our waiter Jacob was attentive and knowledgable, and couldn’t do enough to help."
• "We was served by a young waiter called leon, his service was 5 stars!"
• "We had delicious pizzas for lunch today and were served by Gemma. She was friendly, helpful and anticipated our needs before we asked."
• "The staff were incredible. Teeza (I think that was her name) and the guy she was working with were attentive without being annoying, smiley and overall very welcoming."
• "The staff were amazing, really jolly and upbeat."

Cons:

• "Place is a dive. Kids are the chefs, staff closing up and turning lights off while we were eating."
• "The food was good, although not the hottest but the whole meal was spoilt by such terrible service."
• "Very slow service, got seated and ordered but after an hour food had still not arrived."
• "The restaurant was very cold so we didn't stay too long."
• "Lady forgot items we’d ordered, cleared our plates before one of us had even finished eating, and told us not to hurry her whenever we asked politely for the first time for something like drinks or the bill."
• "When we tried to speak to the manager, my husband was dismissed like a naughty school child."
• "The ‘Manager’ was diabolical."

Food Quality

Pros:

• "Reliably good pizza."
• "Adam’s pizzas were incredibly tasty, with the perfect balance of flavors."
• "Great food and excellent service."
• "The food at Pizza Express is quite good."
• "Especially the Funghi Pizza and dough balls!"
• "The food remained at its consistently high standard, was hot and delivered to the table quickly."
• "The food was lovely, really hot and fresh."

Cons:

• "The pizzas were overcooked and burnt on the edges and the dough balls were a little overcooked too."
• "Possibly the worst pizza I have ever eaten."
• "What a disgrace for a national chain to serve such a poor imitation of a well know salad."
• "The reality was eating dry, sparse toppings of flavourless dry chicken and wilted mushroom on a cardboard round cutout of flavourless gluten free paper."
• "Unauthentic, cream laden, frugal with the main ingredients, uncooked pasta."
• "Our pizzas were very disappointing. The toppings were very sparse."
• "The pasta was burnt and I was advised this was because of the oven."

Price and Value

Pros:

• "Wow total of £9 for 2 lime and soda!"
• "Good to see that Pizza express sell Coke Zero and not just Diet Coke, small point, but nice."
• "You can join the loyalty club with the app and get a free side/dough balls."
• "The food was amazing overall I would give more stars if I could!!!"
• "Food always delicious, hot and reasonably priced."
• "The ingredients tasted fresh all on thin crusts."
• "The food was fantastic with a great menu!"

Cons:

• "Yes the pizza was good and it should be for a chain where it's in the name! Service was fine...but the price I think is ridiculous, alcohol is overpriced and the food, well at the end of the day it's just pizza..."
• "Save your money. Save yourself from being ripped off."
• "Food portions ridiculously small for the price. £15 for a pasta dish which was tiny."
• "Some items stand out as being particularly overpriced, most notably the small portion of garlic bread with cheese at an inexplicable £5.45."
• "I felt totally ripped off."
• "Pizza sizes have clearly shrunk by a large amount."
• "Topping quantities have reduced a lot more in the past years and the Romans pizzas have become so thin that my last one had a hole in it that had formed in cooking."

Ambiance and Comfort

Pros:

• "Lovely building and atmosphere on the restaurant."
• "There is a decent outdoor seating area if the weather lends itself, music is pumped to the outside patio area too."
• "Overall a pleasant atmosphere in the restaurant, nice and relaxed and very tasty food."
• "Nice atmosphere in the inside too!"
• "The atmosphere of the restaurant is really relaxed, friendly and cosy."
• "They have a lovely courtyard area for outside eating in the summer too."
• "Wifi network available, spacious layout means you don’t feel cramped."

Cons:

• "The furniture is tired and worn out."
• "Came in to a very tense atmosphere, blond waitress seemed like she’d rather be anywhere else."
• "Shocking. Worst experience ever."
• "The restaurant was very cold so we didn't stay too long."
• "The restaurant is effectively split into 2 areas, the front narrow room and then a back room with larger tables."
• "We were left waiting for long periods despite the restaurant being practically empty."
• "The manager was not a real manager and the waitress was probably part time girl."

Staff and Management

Pros:

• "Zak (manager?) and his two or three kitchen staff colleagues were the only staff on shift for the whole evening due to covid staff shortages. They competently and professionally served our table and the other 20 diners with no complaint and good humour."
• "Zak made sure we had some fizz on ice ready for our arrival and personally welcomed our guest of honour."
• "We were welcomed very warmly by the restaurant manager Aga and served at the table very professionally and friendly by Charlie."
• "The manager herself (Aga I believe her name was) was outstanding and dealt with very difficult customers extremely well!"
• "Aga the Manager is just brilliant and always makes you feel welcome."
• "Aga, the Manager was very welcoming and friendly."
• "Had an amazing experience at this branch on Mother’s Day! The manager was outstanding, I believe her name was Aga!"

Cons:

• "Staff were friendly enough, a smile is so important!"
• "The ‘Manager’ was diabolical."
• "When we tried to speak to the manager, my husband was dismissed like a naughty school child."
• "The manager should not have allowed that order to leave the doors."
• "When we highlighted this to the manager, the woman in question intervened and started arguing with us."
• "Agnieszka she was aggressive & very rude and made us feel like an utter inconvenience and very uncomfortable."
• "Service was diabolical."