Black Isle Bar & Rooms Reviews Summary

Atmosphere & Ambience

Pros:

• "Good atmosphere and a little hipster which isn't necessarily a bad thing."
• "The secret garden is really nice and relaxing."
• "Great vibes, many draft beers to choose from, and nice wood fire pizzas."
• "The upstairs area was wonderful and looked beautiful in the snow."
• "This place has a great atmosphere, lighting is warm and fuzzy with a wide mix of clientele."
• "Great bar with a great atmosphere especially if you visit in the evening."
• "Cool laid back vibe with out any hipster pretentiousness."

Cons:

• "You feel everyone who hasn't got one is lurking like a vulture, meaning the overall drinking experience is not as rest as you'd like."
• "The atmosphere is loud and uncomfortable."
• "It can be a little loud till about 10, and you may find a little noise with tables and chairs being bussed away till midnight."
• "It was quite busy and loud, more a bar than a restaurant."
• "It can get extremely noisy in there when it's full."
• "Main issue for me was that although I was outdoors, it was busy and as a non smoker I came home with my clothes smelling of smoke."
• "A little too hipster for me, I had to knock off one star for very uncomfortable seating in the beer garden and really high prices for what you get."

Staff & Service

Pros:

• "On the plus side, the staff are very friendly and attentive."
• "The staff were friendly and helpful."
• "Service is fast & friendly."
• "Amazing customer service from all the staff, nothing was too much trouble."
• "They were all friendly staff and we were made to feel very welcome."
• "Our server (Frankie I think!) was fab and got us everything we needed and recommended some great beers."
• "The staff were absolutely excellent and very accommodating, constantly checking on tables."

Cons:

• "Staff seemed disinterested and never offered an apology for the delay/wait."
• "An unfortunately sub-par visit to Black Isle Bar this time. We had to wait around 50 minutes for our order of two simple pizzas, without any real explanation."
• "Horrible service/communication."
• "I found the staff rude and ignorant which ruined the celebratory night."
• "Staff were rude. Just standing about chatting, they think very highly of themselves."
• "None of the bar staff act or look like they want to be there, Everything is a mammoth effort for them, the customer service is absolutely appalling."
• "Staff friendly but were not competently managing a barely moderately busy evening."

Food & Drinks

Pros:

• "Very delicious beers, ales, IPAs, ciders and guest kegs."
• "One of the most delicious pizzas which I have ever had."
• "The hand cooked pizzas were excellent. The lamb meatball pizza was especially tasty."
• "Fantastic beer and great pizza."
• "The pizza is really good especially the vegetarian with pesto and the pepperoni one."
• "They grow all their own pizza ingredients on their own farm and have a ton of house beer choices."
• "Interesting pizzas made from good quality, local, organic and biodynamic ingredients."