San Carlo Reviews Summary

Atmosphere & Decor

Pros:

• "The restaurant looked fantastic, really tastefully decorated for Christmas too."
• "Fancy looking restaurant, with beautiful high ceilings and panels with mirror effect."
• "we thoroughly enjoyed the ambiance."
• "It is a beautifully presented restaurant."
• "Wonderful atmosphere, from the background music to the mirrored walls and lighting. It was a really classy experience."
• "The restaurant is beautiful and has a real buzz and atmosphere about it."
• "A quaint and classy restaurant perfect for get-together and dates."

Cons:

• "The atmosphere was stale, made even worse by being centimetres from the tables either side."
• "The atmosphere was dire with frustrated guests clearly not being looked after."
• "it’s a pretty loud atmosphere and difficult to hear each other talking."
• "Sometimes you click with a place and for me it seemed to lack a bit of personality and friendliness."
• "The interior is outdated."
• "Interior is reminiscent of a kitch-glamour hairdresser shop from the 80's with random framed photos of celebrities on the walls."
• "ambience good"

Service

Pros:

• "Everyone is so attentive and friendly they really made us feel welcome."
• "Good service as well."
• "The waiters were excellent, extremely helpful and friendly."
• "The staff were really kind to accommodate us very late at night, not long before closing. Service was quick."
• "Attentive staff - a real Italian dining experience."
• "Delicious food, great atmosphere, lovely decoration, friendly and attentive staff."
• "The staff was lovely, the decor fantastic, the food delicious...Thanks a lot for the service to all the team, specially to Michelle 😊."

Cons:

• "Wait staff were very judgemental and rude and annoyed when we didn’t order desert."
• "Don’t waste your money on poor service."
• "Both managers were very rude to myself and even the way he was speaking to the staff shouting at them in front of customers was awful."
• "Service was too slow and one waiter was very unwelcome."
• "We were treated with little care or respect to what I deem as not looking like the ‘rich and famous’ clientele they cover the walls with photos of."
• "Service is very poor and they still have the nerve to add a 10% service charge."
• "Service was bad, waited an hour and 20 minutes for our food - no apology was made by any staff."

Food Quality

Pros:

• "Starters were fine and came quickly."
• "Food itself was very nice. Can’t fault the flavours and presentation."
• "The food tasted good."
• "The food was amazing."
• "The food was lovely, service was fantastic"
• "The food was absolutely brilliant until we found a black hair in the pasta."
• "The food was exquisite. We had two courses of exceptional food and really nice drinks."

Cons:

• "Food was below expectations."
• "Cold starters and the calamari wasn't fresh..."
• "The food was nothing to write home about."
• "For my main, I ordered lobster Ravioli, which was average at best."
• "The only vegan options were a starter with boiled potatoes and loose chickpeas with no seasoning and a main that was just pasta and red sauce incredibly bland and dull."
• "The food was mediocre and overpriced."
• "The food was bland and extremely overpriced for what we received."

Value for Money

Pros:

• "Prices seemed very reasonable considering the quality of the food."
• "Two courses are £16.50 from the Prix Fixe which has a really good selection to choose from."
• "reasonable prices and the food was fantastic"
• "Reasonably priced considering and food was very good."
• "The portions are so generous it's great value for money."
• "3 courses only costs £19.50 with fine dining high quality and service."
• "Excellent value three course lunch although wine not cheap."

Cons:

• "Then they expect you to pay the 10% service charge on top of their already extortionate prices!"
• "Very expensive for poor service and alright food."
• "Used to love this place, gone very downhill while the prices have skyrocketed."
• "The food is far too expensive for what is presented."
• "Also the reduced size of dish was noticeable all around"
• "Food is terrible compared to how good it used to be, everything has just become average and very expensive."
• "San Carlo is one of the most expensive restaurants in Bristol."