Enterprise Car & Van Hire - Hammersmith Reviews Summary

Customer Service

Pros:

• "Every single time the customer service is simply excellent."
• "Staff were really efficient and attentive. Service was also very prompt, which I appreciated."
• "The staff was not only courteous but warm and friendly while at the same time being helpful and prompt."
• "Everyone in the office was super friendly and nice."
• "Staff called back and asked if everything is okay."
• "The guys in the yard and Sophia on the desk were all very friendly so early on a busy Monday morning."
• "Staff are polite, helpful and friendly."

Cons:

• "SHAMEFUL DISGUSTING RUDE LAIRS AND ABSOLUTE CROOKS. AVOID THIS COMPANY AT ALL COST."
• "Poor service, didn't have the van for an hour later and 2 other people were left waiting for their cars, manager was rude."
• "In short we were totally messed around, sent across town, lied to, and overcharged."
• "Totally awful and shambolic customer service."
• "The worst service we have ever received from any business - EVER."
• "Very rude customer service worst brunch i ever been."
• "The service I received from Hammersmith store & customer service sing then was abysmal."

Vehicle Condition

Pros:

• "The vehicle had Apple Car Play so bring a cable and you can use it as a Sat nav."
• "They provide cars in a very good condition and on very good price."
• "Cars are high quality and the prices for central London are very good."
• "Van was great and in good condition."
• "Car is in excellent condition no problem whatsoever."
• "Good car clean I had no problem with it."

Cons:

• "Slow and they don't check the car properly before they give it to you as scratches are present and they claim that you did it upon returning it to them."
• "I got a car after4 daysand car was damaged and they said that is how it is."
• "Just horrible we had to move and rent a van, we discovered there are hide prices."
• "Car offered to me was very dirty."
• "Rented a van for a move... When we finally got the car we were rushed out of there without properly checking the car."
• "They give you faulty cars."
• "It was a downgrade still and it was dirty."

Booking and Rental Process

Pros:

• "Ross was an absolute legend, I forgot my licence on the way to the branch and he stayed behind an extra 45 minutes just to ensure I got my car today."
• "I use these guys from time to time."
• "I couldn't recommend this branch enough."
• "I rented a van from Enterprise Hammersmith and it was really easy."
• "Really pleased with the experience. Raymond (when picking up) and Anthony (when dropping off) were both very helpful and friendly, and both very efficient at dealing with a couple of minor issues from the hire to ensure a very smooth process."
• "The office/collection location is conveniently located on King Street in Hammersmith and is easy to find."

Cons:

• "Never had a problem with Enterprise before but it appears that this location uses tactics associated with 'lower quality' car rentals."
• "They mischarged the car class on me."
• "Despite returning a vehicle with no issues, this branch has chosen to withhold deposit."
• "Avoid Hammersmith Enterprise. We hired a van 5 months ago to move. We turned up on the day and they had no van for us."
• "Booking for 12pm, car not even ready by 12:40 and making me wait outside for cleaning of cars."
• "Overcharged when I was trying to extend car rent. Were inconsistent in pricing when I called a couple of times."
• "Followed the same process to book a van for collection from Hammersmith and got the same results, was told by the chap they didn't have any vans and there were none in surrounding branches either."

Financial Aspects

Pros:

• "I was planning to rent the cheapest car with an automatic transmission, I paid for a VW, but he was not, and I got a 525D BMW!"
• "Got my deposit back three days later."
• "Booked two days but returned the van a day earlier and got refunded a full day."
• "Prices are reasonable."
• "Good price, straight forward booking process."
• "Worked out much cheaper than one off zipcar renting."