The Italian Kitchen Reviews Summary

Food Quality

Pros:

• "Food was absolutely outstanding and what I couldn't eat was boxed up."
• "Absolutely blown away with how good it was. Great presentation and tasted amazing."
• "The portions are big and tasty."
• "Food is amazing and the Mrs said it was one of the best lasagnas she's had."
• "The food tasted lovely with very generous portions at a reasonable price."
• "So so good! The food was delicious- the nicest lasagna I’ve ever had!"
• "The starters, we had bruschetta and mozzarella sticks, were really nice. Went for the pizzas and they were amazing."
• "Food was hot & delicious so much so i just finished the leftover 🍕"

Cons:

• "The pizza was not cut at all, the pizza toppings fell off immediately after picking a slice up. Furthermore, the pizza dough was atrocious."
• "The food I had was burnt I could taste it. There was no sauce on the cauliflower cheese instead it was dry cauliflower without the cheese."
• "Ordered a pizza. Where do I start. The pizza was not cut at all, additionally, the pizza toppings fell off immediately after picking a slice up."
• "Second time I've been here. First time was recommended for Valentine's day. Food is really good, great quality and is efficient."
• "Food was okay, had to ask for parmesan and pepper. Was more of a westernised Italian."
• "Service when walking in is absolutely shocking. Waitresses just stare at you, no welcoming from them."
• "Terrible meal food very salty dreadful service we waiting and waited for drinks that never came waited nearly an hour for desserts."
• "Whilst I had the calamari and penne Al pollo which I loved, my husband ordered the spicy ndjuna pasta which was disappointing."

Service Quality

Pros:

• "Staff very attentive especially Jan who chatted to our son about what he was going to have and what he liked."
• "Staff were friendly and couldn't do enough for you."
• "The staff have been so careful about our requests and the fact we don’t drink alcohol or eat pork so he gave us nice recommendations."
• "The staff were very friendly and the owner was nice and chatty."
• "The staff are super friendly and efficient."
• "Service was faultless, I never felt the need to get the attention of staff as they were quick to take our order."
• "The only negative was the girls were very slow taking orders, forgot our drinks."
• "Really nice Italian, came recommended and would definitely go again."

Cons:

• "Service and restaurant itself is a bit tired. We were served by about 4 different people, the menus we were given were stained."
• "Dined here last night and it was honestly an appalling experience. None of the waitresses had smiled the entire time we were there."
• "Waited one and a half hours for food to arrive and people who sat down 1 hour later got their food before us."
• "Went here for a meal with fiancée father. It was okay not the finesse expected and did not feel like a traditional Italian."
• "Service when walking in is absolutely shocking. Two people behind the bar as you walk in. Waitresses just stare at you, no welcoming from them."
• "Waited one and a half hours for food to arrive and people who sat down 1 hour later got their food before us half of the staff are sat around."
• "Terrible meal food very salty dreadful service we waiting and waited for drinks that never came waited nearly an hour for desserts."
• "The first time we went a few months ago it was lovely, but now it seems like their staff are untrained."