Ian Gibbs Estate Agents Reviews Summary

Professionalism

Pros:

• "Refreshingly honest professional experienced Estate Agents."
• "I have worked with Ian Gibbs estate management for a number of years and have always found them to be professional, efficient and overall a pleasure to work with."
• "We received excellent service from Jonathan and his team, Throughout the whole of the sales process they were most helpful and proactive."
• "Jonathan sold our house for us, he was very professional, extremely patient, courteous and measured."
• "I highly recommend Ian Gibbs if you are planning on selling your property."
• "Outstanding service provided by Katie and Gill from lettings at Ian Gibbs, very professional, always respond quickly either with call backs or on email."
• "Both Mark and Jonathan were professional, very efficient, always available and a pleasure to deal with."

Cons:

• "I’m living in the point apartments GantsHill managed by IanGibbs. Pathetic management, since I moved to the property last October this like sixth time there is no water."
• "Staff are extremely rude and not helpful at all."
• "Very racist. An agent showed me a property and I liked it and I said I will take it right now but the agent said I have a viewing tomorrow so I will show the property to them too and if they don't take it, I will give it to you."
• "Unprofessional. Add extra charges & refuse to send service & ground rent invoices."
• "On the Lettings side - very poor service."
• "Ian Gibbs Estate Management is one of the worst management companies I've ever encountered."
• "Rude passive-aggressive service from management, threatening with revenge eviction for asking for repairs."

Customer Service

Pros:

• "I have always found the staff to be extremely helpful, considerate and above all very professional."
• "The staff were very helpful and knowledgeable."
• "Emma and the team at Ian Gibbs have been truly fantastic, always on the phone and email if an issue crops up."
• "Thank you Jonathan."
• "Always receive excellent service from the team at Ian Gibbs, very professional and reliable with great communication."
• "Thank you Katie and the letting team for your professional, friendly and efficient service."
• "All our queries responded promptly by Katie."

Cons:

• "Look out for the phantom bush cutter, if you own a property maintained by these cowboys."
• "Could you write not suitable for people with pets? for renting an apartment. You do not write this Information waste my time and yours and after you say 'NOT SUITABLE AT ALL FOR PETS'."
• "Katie was very blunt and wasn’t approachable."
• "Specifically Gill was incredibly unhelpful and in my opinion borderline aggressive in her tone."
• "Became very rude when I asked to speak to a manager or Head of Customer Services."
• "Staff don't really care to help you at all."
• "The communication overall is quite poor and very informal emails."

Property Management

Pros:

• "I would definitely recommend them."
• "Very fair to both parties and deal with things quickly."
• "I have dealt with numerous management companies over the years and I can honestly say the team at Ian Gibbs are one of the best I have experienced."
• "Emma Baltrobe who manages our property... is always quick to solve problems either by email or by phone."
• "They are easy to communicate with, questions are dealt with speedily and Peter the estate manager that I have dealt with is very approachable."
• "Managing all our issues quickly and efficiently for those 5 years."
• "Their lettings team response times are excellent and always tries to resolve matters to satisfaction of everyone quickly and efficiently."

Cons:

• "Really disappointed that developer has this company hired when we bought our flats. Large dissatisfaction among neighbours for simple cleaning and maintenance work. Poor correspondence and response rate."
• "Their gardener went onto my property, and cut a rather large and expensive bush, just before the cold snap, and has killed it. Ian Gibbs won’t take responsibility for this."
• "Slow to deal with repairs of any sorts."
• "I always had to chase them with updates. Repairs taking months (and still not resolved)."
• "The residents have to chase the emergency services to get the issue fixed."
• "Kirkland Drive EN1, Managed by Ian Gibbs Estate Management, have had ALL communal areas heaters, turned off. This is illegal."
• "Police, and The Council will be brought in within 72 hrs if this is not switched on, by THE person, who committed this illegal act."

Integrity and Honesty

Pros:

• "Absolutely best, straight forward move ever! In love with my flat, everything has been newly done."
• "We purchased our property via Ian Gibbs, and throughout the whole process Jonathan was extremely helpful, efficient and professional."
• "Would really recommend Ian Gibbs. Jonathan did an amazing job of selling us our flat."
• "I'll keep their number for when I move next time."
• "I am writing this review to share the fantastic service I have received from our property manager Emma Barltrop at Ian Gibbs Estate Management."
• "I highly recommend Ian Gibbs and wouldn't hesitate to use them again."
• "Thank you and I'm looking forward to have a long term relationship with you guys!"

Cons:

• "Actual worst management company to deal with. They don't follow up, they pass the buck, they couldn't care less."
• "Very poor to deal with... Left a tenancy agreement with this company and subsequently had a large sum of money deducted from my deposit for 'cleaning' required to the property."
• "A disaster! The agent wasn´t honest when we wanted to let a fine property."
• "Terrible company, who aren’t willing to help, if it costs them money."
• "At the start of our tenancy Ian Gibbs seemed ok, seemed to fix most things ok but in my opinion when advised of drug use outside our flat, I felt the response was poor and unprofessional."
• "Disappointed with response when disputing their finance teams add on costs."
• "Theft by Deception, and therefore Fraud, is an arrestable offence, and if not returned, Service charges will be withheld."

Responsiveness

Pros:

• "The team is very quick and responsive."
• "Their professionalism and excellent communcation has assisted in the process."
• "Ian Gibbs' reputation for providing top-notch management solutions is well-deserved."
• "Thank you Daniel and Jonathan! No question was too small and they always kept us informed."
• "We bought our new family home with IG Estate Agents early in the year and couldn’t be happier with the professionalism and responsiveness we received."
• "On all counts reliable and responsive including into the post sale period."
• "Both sales went very smooth and both agents where fantastic in the way they handled sale from day one until completion."

Cons:

• "Never get back to you about. I have to always chase up any inquiries are issues I have bought to their attention."
• "They cancelled on me just 10 minutes before the time of the viewing."
• "Awful. The fob reader that gives access to our bike storage was broken a couple of nights ago and after constant chasing it still hasn’t been fixed."
• "Speak to you like your stupid."
• "There is no need to speak to people the way they do."
• "Was extremely disappointed with their service, had to contact them on their emergency line to report about a utility failure."
• "The bike shed in Watford under this management company was broken into!! When we asked them about the CCTV cameras that they put they said it's fake!!!!"