Bill's York Restaurant Reviews Summary

Service

Pros:

• "They were very busy so the service was a little slow but we had a friendly welcome."
• "Staff very helpful."
• "The service was warm and friendly and very efficient."
• "Staff were very friendly & very attentive."
• "Service was exemplary even though busy."
• "Server knew we were in a rush so made sure our food came out in a timely manner."
• "The staff are incredibly accommodating and respectful."

Cons:

• "Every time I have visited this restaurant the service is always poor."
• "A very long wait for drinks and food with other tables who arrived after us getting their orders before us."
• "Took along time for the food to arrive-over 30 minutes. When it did arrive, very disappointing and overpriced."
• "Very busy, long wait to be served, had it booked for a long time too."
• "Wait a too long for our meal."
• "Service that was very unattentive (were more interested in discussing an up coming engagement then delivering a bar full of beverages that were going cold."
• "We waited for almost 35 mins for the menu list to be brought to us."

Food Quality

Pros:

• "Their food is fantastic.. It's the full package."
• "Had a beautiful vegan breakfast here."
• "The food was delicious."
• "Food was good and again the service was brilliant."
• "The food is delicious, there’s a lovely atmosphere and the staff are friendly."
• "Had Nice buttermilk chicken burgers, very light and not greasy."
• "Food was outstanding!!! Every part of the meal was ridiculously tasty!!"

Cons:

• "The breakfast... I thought it was quite disappointing."
• "Food wasn't as fresh as I expected."
• "The chicken in breadcrumbs was far too overcooked, thus hard to cut & very dry."
• "The food flavours are all over the place."
• "The Traditional Breakfast wasn't particularly warm and the service left much to be desired as the server had zero personality and spoke bluntly."
• "The mains were nothing special."
• "The food took over half an hour to come out, and obviously had been sat on the pass for a while."

Price and Value

Pros:

• "The price was good for three of us with 2 cocktails each and a bottle of wine."
• "Drink included in the set menu so all had the pink lemonade."
• "The price was set around the middle of the restaurant scale, but well worth it."
• "The whole meal was under £35; very reasonable, especially for such good food."
• "All in it was £13 for burger and kids chicken and chips. More than reasonable for the quality of the food."
• "Prices are reasonable, too."
• "Great value for money."

Cons:

• "One star is being kind...56 quid for a poxy Burger with chips and a very dry chicken salad. Overrated and very overpriced."
• "Also a little bit more expensive than similar restaurants in York"
• "I don't know how they justify £3.25 for a 330ml CAN of Coke and £4.25 for 750ml spring water."
• "Drinks are very expensive in here.....£3.50 for a can of coke and £9 for a small glass of wine!!"
• "Expensive for what’s on the plate."
• "Food expensive!"
• "The overpriced seafood linguine was a bowl of pasta with seafood creatures playing hide and seek."

Atmosphere

Pros:

• "The restaurant had a pleasant atmosphere, the staff were friendly and it was overall a very nice time."
• "There are plenty of tables and the atmosphere is suitable for couples, families or business."
• "Very comfortable restaurant with nice decor and lighting music at a sensible level."
• "Lovely food, lovely space, fun chilled atmosphere in the centre of York."
• "The atmosphere was lovely you could tell everyone was having a good time and this really helped the mood of the evening."
• "Ambience was welcoming and comfortable; loud with happy customers without being too noisy."
• "The atmosphere is welcoming and the staff are amazing."

Cons:

• "It was a chilly night and being close to the entrance meant we were cold at times."
• "The restaurant itself was overcrowded and it felt like we were sat in a corridor."
• "We were taken to a very small back room that was so crowded people had to shuffle their chairs right in so we could sit down."
• "The restaurant is very busy, and also extremely noisy, so talking is hard with a lot of shouting."
• "Bills used to be really good and whilst the ambience of this restaurant is very pleasant the food feels just a little bit plain."
• "The venue is gorgeous but the food is over-priced."
• "We were little ignored."

Service Charge

Pros:

• "Service charge of 12.5% automatically added, which I wasn't particularly concerned with, as this is commonplace in most cities nowadays."
• "12.5% service charge is automatically included, so just be aware."
• "The 12% service charge added to the bill is a pet hate of mine."
• "But main bugbear was having a 12.5% service charge added to the bill, which we weren't made aware of by some shrewd waitressing!"
• "Not happy about service charge added on bill."
• "Bill was high due to 10% service charge being added automatically."
• "They tried to add on a £6 service charge!"

Cons:

• "Beware of the hidden service charge. Check your bill especially if you have a discount code."
• "Hugely disappointed with the meal and then had the nerve to charge me a 12% service charge!!!"
• "I didn't appreciate the 'opt out' policy on the service charge."
• "A service charge is added to the bill, while the service charge is optional, it was not mentioned at all or made obvious, just indicated on the menu in rather small prints."
• "The optional service charge was put on automatically."
• "What was not understandable was the extortionate cost of drinks which turned out to be cans you can buy for so much less in a shop & the cost of food which was less than average."
• "Seems to be quite a lot of 'hidden' extras."