Morrisons Reviews Summary

Self-Service Checkout Experience

Pros:

• "A member of staff supervising the tills agreed with us and understood."

Cons:

• "The self service was a complete farce and was just bizarre."
• "Certain drinks were on 2 for £2.20 yet this offer wasn't applied at the till."
• "They can't offer refunds or amendments on self service so I had to pay full price."
• "Had to take the receipt to customer services... then await my card refund later on."

Cafe and Food Quality

Pros:

• "I ordered mini fish and chips, which tasted good and had fresh cooking."
• "Nice and clean cafe. Ordered our breakfast. Nice produce. Came promptly."
• "But the food that we finally did order was good. Staff very friendly."
• "Great breakfast. But I felt sorry for the two ladies who was on."

Cons:

• "The cafe is regularly out of menu items, unfortunately."
• "When we sat down to take part in our lunch it was horrid. Like warm water like coffee, and very dry."
• "Very disappointing, the third week in a row and half the cafe menu was not available."
• "Was going to call for a cuppa and something nice after shopping... The cakes looked liked they had been on display for days!"

Customer Service

Pros:

• "Staff are very rude and unhelpful, young security guard couldn't care less about shop lifting."
• "A security guard at your Brid store manhandled my friend because the alarm went off as he left the store."
• "Very disorganised although not overly busy, may have been short staffed."
• "We loved but I did feel sorry for the two ladies who was trying to clean the tables cook the breakfasts."

Cons:

• "Staff are very friendly helpful and mostly can't do enough for anyone."
• "The staff member today went out of his way to help find the item we couldn't find/see."
• "Great selection of food, beers and clothes as well as all the usual stuff. Cafe is good value."
• "I really want to say a massive thank you to management and the security team so much."

Stock and Availability

Pros:

• "Huge shop with a massive range of everything you need for you weekly shop and all the extras needed for the home and family."
• "Always a good stock of nice fresh deli items. The Bakery items are also very good."
• "Masses of choice on all fronts. Great prices. In store baker butcher and fishmonger."
• "Great range if it's available. When we went it was during a busy peak time so availability of stock was a bit low."

Cons:

• "Unfortunately the shelves always look like they need stacking and stocking up."
• "I went on Thursday a lot of the shelves were empty the veg was very sparce and clearly old."
• "Store reorganisation meant I spent longer in the store than I would like searching for items I normally buy."
• "Clean store, just needed more products on shelves. Most of the aisles were empty."