The Marlowe Reviews Summary

Facilities & Seating

Pros:

• "The facilities are clean and there is a bar and cafe area where you can get snacks and drinks before the show."
• "Watched Hair spray and had a fantastic afternoon, seating was comfortable and we could clearly see the stage from the upper circle."
• "Ice creams very good value for £3.00 and you can buy pre vouchers when you buy your tickets for the show."
• "Decent leg room and comfortable seats."
• "Comfortable seating and no sighting restrictions."
• "Seats are comfy, and we had a great view."
• "I completely recommend seating near the stage, as you can really engage and soak up the atmosphere."

Cons:

• "I find the seats uncomfortable."
• "Bar area downstairs is abysmal it's like being in public waiting area hardly any seating & the same upstairs."
• "Bit cramped backstage and a labyrinth to navigate."
• "Slightly spoilt by a group of the audience which 3 x in first half went outside meaning everyone had to stand up to let them pass."
• "There were also some larger sized people next to us who were also squished in their seats."
• "The seats don't have much legroom."
• "The seats are some kind of plastic/leather and are very very uncomfortable."

Staff & Service

Pros:

• "Staff are really polite and can't do enough for you, especially if you have someone disabled in your party."
• "The staff are friendly and cheerful."
• "All the staff are top notch!"
• "The staff were not checking tickets so we got to our seats very quickly."
• "The staff were extremely helpful."
• "Staff were friendly and efficient."
• "Staff are always friendly and welcoming!"

Cons:

• "Nice theatre but very disappointed with their communication and help with disabled parking facility and accessibility."
• "Performance was good. But they need more staff at the bar in the interval only 1 person serving at the one I went to."
• "Lack of information when show was delayed by half hour."
• "Shame the lady serving me when I ordered a coffee was so rude she really needs some customer service training."
• "Some staff are too heavy on box ticking and herding you into a queue."
• "Only downfall of the evening the sullenest grumpy barman ever."
• "He walks with a stick and there was limited seating before entering the auditorium which was tricky."

Location & Accessibility

Pros:

• "The Marlow is so convenient to get to as it is right in the city centre."
• "There are a number of parking options nearby, it's Canterbury so they can be a little expensive."
• "The venue is very good with good accessibility."
• "The theatre is also situated in a good place with lovely views, close to car parks, easy access by taxis and close to eateries for a pre or post show meal and drinks."
• "The venue itself has wheelchair accessibility and lifts internally for those with walking difficulties."
• "Good theatre with lots of wheelchair access like lifts."
• "Parking available relatively close, though busy."

Cons:

• "Parking 150 yards away and expensive 3hr 50mins will cost £9.50."
• "No car park & Pound Lane car park is closed and being turned into flats by the look of it, so we used North Lane car park instead."
• "Parking can be a pain sometimes and expensive due to Canterbury being Canterbury."
• "Central location therefore parking is expensive nearby."
• "Parking is expensive nearby."
• "Didn't enjoy the £7.20 it cost to park ....shame"
• "Not enough disabled parking. Not able to order interval drinks or doubles."