Andrews Kingsbury Reviews Summary

Customer Service

Pros:

• "Salim the sale’s consultant was friendly and very helpful and pleasant to deal with."
• "I had a great service from Benga. He was helpful and friendly from the get go."
• "Sumita Jolly at Andrews Estates in Kingsbury, she quickly managed to find a flat for me and my missus."
• "Communication with Kwaku has been exceptional."
• "Kuaku and Benga are brilliant in facilitating us to purchase a property in Kingsbury."
• "Sumita went over and above her role to understand our needs."
• "Sumita’s is very helpful, gave positive idea and good response for any kinds of help."
• "Salim is extremely knowledgeable on the area and very professional in the way he conducts viewings."

Cons:

• "Since then it took over 8 months for the completion to take place, thanks to their USELESS, UNPROFESSIONAL and INCOMPETENT suggested conveyancers."
• "They only chased the solicitor when the situation got very unpleasant and we made it clear we would have increased the sale price to cover the loss."
• "Can't give less than one star. Was with Andrews since 2008, when we bought our flat and they were great. We put our flat for them to rent out for us in 2017 and the headache has been constant."
• "They only care about their fees. Contract was done 4 months late this year, but they wanted their money money money!!!!! they just have no interest or care for their customers (on the rental side)."
• "Had a very worst experience by Andrews online kingsbury. They lack professionalism. I had a viewing appointment in kingsbury. When visited nobody turned up."
• "Wasted my time, the two ladies (Sheetal & Sumita) did not have a clue what they where doing, made up lies and were rude!"
• "DONT NOT WASTE YOUR TIME ! THEY ARE VERY NON PROFESSIONAL AND NON RESPONSIVE."
• "Terrible experience on both occasions where I delt with this branch. Lack of knowledge and poor quality staff, branch manager named Duane is no better having displayed rudness and aggression in conducting business."

Professionalism and Expertise

Pros:

• "He showcased an impressive level of professionalism and patience."
• "They were always very friendly and accommodating, and made sure to answer all of my questions."
• "Although we ultimately did not go ahead with an offer on one of the properties, we were extremely impressed by Kwaku’s high levels of professionalism, politeness, care."
• "The efficiency and friendliness combined made renting out our flat a good experience."
• "Excellent customer service from the team, especially Duane who always made sure we understood what was happening from the very start, right through to the end."
• "I have worked with Sumita Jolly over a number of years and it is always a pleasure."
• "My mortgage experience at Andrews was smooth sailing! The adviser, Mukul Mehta, was transparent, personable and reliable."
• "I had a very pleasant experience with Andrews Kingsbury. Was looking to rent a property and throughout the checks worked closely with Alberto Pillai and Sumita Jolly- both have been extremely helpful, supportive and excellent advisors!"

Cons:

• "Their prices are inflated and they always over value them; Their properties are not in a good state and not in line with the price tag."
• "When a company wants to charge you 295 + VAT to check out tenants. Which by their suggestion you allow to stay in the property 1 month past the tenancy agreement."
• "Their properties are not in a good state and not in line with the price tag. They end up taking properties of the market when they can’t sell them."
• "Absolutely the worst experience with an estate agency ever. My appointment was only confirmed a couple of hours before the actual time."
• "Lack of knowledge and poor quality staff, branch manager named Duane is no better having displayed rudness and aggression in conducting business."