Bengal Brasserie Reviews Summary

Food Quality

Pros:

• "High quality food very fresh tasting and with quite delicate flavours."
• "The food was amazing. Highly recommend 😊"
• "The food is excellent. We had poppadoms, then onion bahjis, meat samosas. For main chicken naga and a balti with a king prawn biryini and it was one of the best Indian meals I've ever had."
• "The food was made fresh to order, quick and honestly the best curry I've had!!"
• "The food didn't disappoint and was both delicious and nicely presented."
• "The food was excellent and cooked exactly how you wished."
• "The food was amazing, will definitely be going again."

Cons:

• "The food itself is good, also if I found it less tasty and flavoured than in other places (but still absolutely good)."
• "The food was all bland, overcooked and swimming in oil."
• "In addition, the food was pretty tasteless and definitely not what I’d expect from an award-winning restaurant."
• "Tasteless food, very disappointed."
• "The food was very bland chicken tikka masala was more like a korma !!!"
• "Chicken Tikka Massala totally wrong... wrong colour, wrong spices and extremely sweetener-sweet... vegetable bhuna was virtually spice- and flavourless..."
• "Everything tasted of salt, so barely worth 4 stars."

Service

Pros:

• "Staff were very attentive and really helpful."
• "The service was amazing as always and the food somehow even better?"
• "Very welcoming restaurant! The staff were very friendly and helpful."
• "The staff were all great with good service and friendly."
• "Service was superb from Saf and Jay. Both absolute gentleman."
• "Extremely friendly, efficient staff."
• "The service is very friendly and attentive without being overbearing."

Cons:

• "If I could give zero stars I absolutely would. Booked a table for 9 people at 8pm online... However when we arrived for our table we were told we couldn’t have the table as they hadn’t responded back to our email."
• "Dreadull service so left and had a great meal at Akbars in rougher street. Avoid this place."
• "Old grumpy guy said that’s the way it comes and removed my meal. No sorry about that or any apology as it was far too hot! Poor attitude and inedible meal."
• "When it finally arrived at 9pm it was cold and missing items from our order!"
• "Being asked to ‘take a walk round the block for 10 minutes’ and then leaving your customer waiting another 20mins when they return is absolute rubbish."
• "Staff are rude and don’t have a clue what’s going off."
• "really didn't enjoy this place and when I had a problem the manager did not deal with it."

Ambience

Pros:

• "The peaceful, authentic, ambience, first class hygiene and customer care enhanced our experience."
• "Lovely atmosphere, would definitely recommend."
• "Excellent Indian Restaurant - easy access."
• "The staff are very friendly and welcoming and most pleasant as soon as you walk in the door you are acknowledged!"
• "has a good atmosphere"
• "friendly atmosphere"
• "Lovely atmosphere and great food."

Cons:

• "Arrived to find a group of about a dozen men seated along one side of the restaurant. They were shouting and swearing so loud."
• "A very nosey group in it was Xmas but left with headache"
• "They were shouting and swearing so loud that I had to order my meal by shouting into the waiters ear."
• "But the worst part about the visit is how they cram the tables so close together."

Value

Pros:

• "Excellent quality restaurant. Good service, food and atmosphere. Staff friendly and emphasis on quality and good value."
• "Great choice, great food, ample portions and also good value for money."
• "Tasty dishes and good value as well."
• "Prices are good and the menu is good with many special dishes."