K H Motorcycles Ltd Reviews Summary

Customer Service

Pros:

• "Recently traded in my bike and purchased another bike from them. Very good service."
• "Helped me through the whole process, and best of all, they didn't sit on my back pushing for a sale."
• "The delivery driver Chris is a credit to the company and went the extra mile to make sure I was happy."
• "I dealt with Liam via email and phone Incredibly professional."
• "Sold a motorcycle to KH, fantastic service with a personal touch, would totally recommend them."
• "Great set of genuine guys who occasionally give you a coffee."
• "Very relaxed and non-pushy environment and they answered all my questions."
• "Friendly people from sales to the delivery guy, it has been an absolute pleasure to deal with this company."

Cons:

• "My husband brought a new bike from Them and was told they would definitely try to fix a bent trim, well we rang back and they basically told us no chance they could fix it."
• "Also I asked questions about the bike and was treated like I knew nothing about bikes."
• "I tried to make it easy by being nice and expecting an apology and I never received one."
• "I don't even think they tried to sort it out."
• "I would never ever recommend market harborough KH to anyone."
• "Popped to see a few bikes the other week, nice little unit good stock of different bikes of all style and sizes. Staff seemed helpful enough but really didn’t see to interested in trying to sell me anything."
• "I was made to feel an inconvenience and no sales support offered."
• "Terrible service, I don't normally give bad review, but the way I was spoken to at this bike shop was terrible."

Product Quality and Condition

Pros:

• "Bought an MT07 Motocage from here in February and BOY WHAT A MACHINEEE."
• "I bought this BMW R1250RS a couple of weeks ago now and have to share my experience which was outstanding."
• "The bike has been excellent (touchwood) and I’m really happy."
• "The bike was exactly as shown when it arrived. Super quick delivery."
• "Ninja zx6r >> Quick review to thank the staff at KH motorcycle. Awesome service, bought the bike got it delivered within two days, very friendly and honest staff."
• "The bike was exactly as described by Mike when delivered and they even went one step further and had replaced both tyres with quality rubber which hadn't been requested."
• "Bought my Honda CB650R from these amazing guys a few weeks ago(special thanks to Liam for his Support) and I'm really happy with the bike."
• "I have tried to buy a new lid from here before and the service was terrible, just didn't care or want to serve me. I was hoping it was a one off bad day."

Cons:

• "The fork seals that mysteriously passed the MOT were never fixed, as my current mechanic said. When contacted, they wouldn't cover this with the warranty I purchased."
• "Shortly after I noticed a hard start issue with the bike, being mechanically orientated I started investigating, by the book, and found low compression on 3 cylinders, oh no."
• "The bike was delivered with a sticking throttle. Less than 24 hours later the battery was dead and not holding charge."
• "Worst motorbike dealer I have ever dealt with .sold me a bag of bolts that kept breaking down and have nothing but issues."
• "Have had my sons scooter for 4 weeks they do not answer the phone ever or respond to my daily emails the insurance company cannot get through either it seems I have no choice but to go to the garage to find out status of repair not very professional in communication."
• "They have a large selection of motorcycles unfortunately you can't really see some of them as they are packed in the building so tight."
• "Bought my bike here a year or two ago and was brilliant service and aftersales. I think the manager has changed because it just looked tatty and uncared for some of the bikes were pretty grubby."
• "Just got my second bike from KH. Would never go anywhere else. Also have to say Scott the delivery driver is fantastic a real gentleman."