Vets4Pets - Longton Reviews Summary

Staff and Service

Pros:

• "Fabulous, knowledgable,reception staff, nurses and vets."
• "The staff are always helpful and are amazing with my pets."
• "The staff especially Lindsey have a genuine care and concern for our pets."
• "The staff both reception and vets are always helpful and amazing with my pets :)"
• "The staff are brilliant they go that extra mile and then some."
• "Every time that I have to take my rabbit in, they go above and beyond with his care."
• "All staff were brilliant and the vet was very caring."

Cons:

• "No apology whatsoever received from this accusing owner."
• "The people were lovely apart from 1 of the vets who spoke to us like we were rubbish."
• "Unfortunately red tape got in way of my pet being seen."
• "Really really rude aggressive I took 3 dogs for the yearly booster, but only had one dog inoculated as there rudeness was like shouting in my face."
• "I'd say it's 50/50 whether the staff will be pleasant with you or not."
• "Lack of appropriate complaints procedure."
• "Made to feel pressured into booking our pet in for expensive diagnostic examinations."

Compassion and Care

Pros:

• "They were so good when I had to have tab put to sleep which was 3 years ago."
• "Had to say goodbye to our elderly cat today, we were treated very kindly with dignity and compassion throughout the whole devastating experience."
• "Having always given our dogs first class care, we had to say goodbye to our beautiful little girl who was very poorly, we were devastated and heartbroken, the team and Jane (our vet) particularly made it a beautiful, calm, and dignified moment."
• "I even had a condolence card in the post this morning - all very well done."
• "Thank you to you all at longton vets4pets Honestly putting Skye to sleep was hardest decision I had to make. But the support I had of you all was amazing."
• "The staff at vets for pets were amazing. We had a lovely card from them. With his paw prints."
• "All the staff are wonderful, very kind and will help you any way they can."

Cons:

• "Made the most awful decision to put my baby asleep and was told about major surgeries scans etc etc! Being 14 years of age and very weak I decided to have put to rest, no compassion."
• "Tonight I had to have my beautiful boy sooty put to sleep and the whole situation was dealt with very insensitivity."
• "The vet was so uncaring and showed no empathy, yet was only interested in payment."
• "No compassion whatsoever, do not put your pets in their hands."
• "Horrible attitude from reception staff and can't be bothered behaviour from the nurse."
• "Rude on the phone, and tried to charge for a full vaccination program as my dog was 4 weeks past his booster date."
• "No star. Rang them to try to help a bad injured pigeon and they refused telling me that I need to go with the pigeon to the closest vet."

Value and Cost

Pros:

• "The estimated price was emailed over to me and although it is expensive, vet treatment always is."
• "I have all my pets registered at this practice and the vets and staff have always gone above and beyond when any of them have needed any treatment."
• "Both of my girls love to go to the vets!"
• "The team at vets4pets are simply brilliant. Always ready to advise and offer support with your questions."
• "Jane, one of the wonderful vets is currently treating our cat Smokey who has hyperthyroidism."
• "He was treated with the most special care and now aftercare."
• "A very good practice with excellent vets and support staff."

Cons:

• "Firstly, I've never wrote a review however I feel compelled to write something about my experience at this vet. I took my cat to them for a check up and what turned out to be a bad tooth that needed removing, they did this and gave me antibiotics I asked for the bill and was charged 192 pounds, all for what took 10 minutes."
• "Not very happy at all. Paid for the vac4life costing over £100 which allows my dog to get his yearly vaccinations for the rest of his life for free under that package."
• "I wish I could earn over £100 for 2 minutes work, for only advice."
• "Amazing vets until you need to claim through the insurance."
• "Been with them for years had several pet plans with them first time had an emergency told they Don't except other insurance than pet plan."
• "I just cannot fathom how they can justify charging a consultation fee of £24 for a post operative check up."
• "vets stated bill for tests would not go above £1000 and probably no where near it. The owners got a bill for £1500."