B&Q Southend Reviews Summary

Customer Service

Pros:

• "Friendly, helpful staff."
• "He dealt with the whole process rapidly and professionally."
• "Her thoughtfulness and helpfulness was much appreciated."
• "The staff Gary, Pauline and Diana all helped her."
• "Would like to give Amy 10 stars if possible. She has gone above an beyond to help resolve an issue made by someone else's department."
• "Fantastic service from Dale in the kitchen dept, Dale is a credit to your staff 10 out of 10 for him."
• "The members of staff inside the store were very helpful when I needed assistance."

Cons:

• "They promised to contact me next day again to see how they can resolve the matter. Obviously no one called."
• "Very poor, Got alot of attitude from the lady at returns she said 'sorry no luck love' when i asked about returning a security camera."
• "The most poor customer service have ever seen in my life, I called more than 8 times for the order that was meant to be deliver 3 days ago."
• "Very rude passive aggressive staff!"
• "The one member of staff on click and collect was unhelpful, ignoring me until I engaged her."
• "The staff on the floor are thick as anything I'm convinced and trained monkey could have done a better job at directing me to what I was looking for."
• "Staff were unattentive and rude especially the member behind the till."

Product Availability and Pricing

Pros:

• "Although you can usually find most things you need for DIY under one roof, you really do pay for the convenience."
• "Prices are fair."
• "Was able to get a reasonable idea of stock levels and which aisles items were in online before going."
• "Not a lot of difference from Internet prices and you have the item instantly."
• "You know what to expect when you go to B & Qs what you see is what you get but in my opinion the best thing about this place is the springtime & summer plants for all my pots & hanging baskets they are wonderful & to die for."
• "I would definitely buy plants and compost here again."
• "Had everything I wanted at competitive prices."

Cons:

• "Same as most B+Q's but huge prices quite expensive small packet of screws £7 for a small pack."
• "90% of my visits there result in me coming away empty handed!"
• "B&Q Exemplify stack it high sell it cheap low quality, buy and have to buy again tut."
• "It turns out that all the goods we wanted were no longer on the list of goods that receive any reductions."
• "Wish I had read the previous one star review before travelling 25 miles to get the same experience."
• "Paid cash for garage doors advertised as order b4 7 pm 4 _ 5 day for delivery. Waited in on two occasions for 5 hours each time. 4 weeks later no sign or contact for delivery."
• "Mostly I cannot find what I need and when I do its overpriced!"

Store Experience

Pros:

• "This place never fails to amaze me every time I visit."
• "It's open as usual with appropriate distancing measures in place."
• "Store was clean and tidy."
• "A large store a bit overwhelming, but I managed to get what I wanted and even had a choice of style."
• "Great experience in these strange times. Very organised, luckily didn't have to queue too long."
• "Had a very pleasant shopping experience at this store today."
• "Plenty of space to keep safe distances from other shoppers."

Cons:

• "Disappointed after calling the store and being told the wood-cutting machine is working."
• "Shocked to see huge queues inside with only two tills open."
• "However the plants didn't seem very well looked after."
• "There was no signs out telling customers what side to queue on or anything and this became very confusing."
• "The queue at the tills was ridiculously long and it took them ages to open up more."
• "Got to say this is the worst set up retailer I have been in across all retail outlets. No social distancing and not adhering to direction arrows laid out."
• "However stock does not always show correct online and can be out of stock so you cannot check before you go and can waste a journey."