B&Q Halesowen Reviews Summary

Customer Service

Pros:

• "The young lady on the checkout was very helpful when l forgot to bring my money off voucher with me."
• "Would not hesitate to recommend a trip to this place."
• "We want to especially point of Mr Sharma who was so very friendly and helpful and went out of his way to try to find what we wanted and to give us advice."
• "Would like to leave a review about the customer service I received today from Mollie on the customer service desk, refunded items from my order and also helped me add items that I had forgot to order."
• "Great store and staff. A bag of cement mix broke on the way to checkout and rather than my husband taking it back the lady discounted it for us."
• "Sharon body is very kind, polite and helpful person."
• "The staff were very kind in helping me."

Cons:

• "I wouldn't recommend the click & collect service because on 2 occasions my orders haven't been available to collect after purchasing online."
• "Horrible. Worst essential shop I've been to during COVID."
• "If you need something in a hurry it's ok but just bear in mind that you can get the same or better quality when you shop online and they often don't stock what I'm looking for."
• "The website stock info for the store is absolutely abysmal."
• "Store manager and funny door guy think that they own the store, both asking people to wear mask on full face if not you will have to leave the store, and all that with half of the b&q store staff wearing masks on their necks not faces."
• "Very unfair staffs."
• "Unprofessional and rude and racist staff as well as manager and assistant manager."

Pricing

Pros:

• "The prices are okay and way better than Homebase."
• "Prices are competitive, and frequent sales add value to purchases."
• "The prices are competitive with other outlets with the advantage of everything under one roof."
• "The prices are respectable & they also have instore sales always ongoing."
• "They always have good deals going and discounts."
• "Always find what I want when a bit of DIY is called for."
• "Wide variety of DIY related products usually at reasonable prices."

Cons:

• "Over the years I've noticed their prices are rising... to point where it is now quite expensive."
• "B&Q is very expensive for what it sells."
• "Basic items are a lot more expensive and I only visit if there's no alternative."
• "B&Q - always horrifically overpriced and could get much cheaper elsewhere for the same product if willing to go."
• "Can be a little pricey on somethings in comparison to other outlets."
• "Some prices are a touch higher than other retailers."
• "Very expensive though extensive range of items and we left going elsewhere to get them cheaper."

Store Layout & Accessibility

Pros:

• "Easy parking most of the time."
• "Big car park and good trade access."
• "It was easy enough for a wheelchair to manoeuvre around the store."
• "Warehouse style b&q with large free car parking, Large laid out displays for all house hold goods to garden green fingers goods with on the occasion of themed seasonal items at reduced discounted low prices."
• "Massive free car park with a burger van which seems very popular."
• "Plenty of parking."
• "Everything well signposted to guide one around the store."

Cons:

• "The queueing system to get into the store doesn't work efficiently."
• "Half the items we were interested in weren't priced up, labels and prices missing."
• "Considering its size I'm surprised how many times I've come away without what I was looking for due to either stock availability."
• "The organisation in the store is a shambles."
• "Seems to be huge but has little choice."
• "Its a really big place that will make you to struggle to look for things."
• "The store's layout is organized, making it easy to navigate through various sections."

Product Availability & Selection

Pros:

• "The selection of Alpines in the gardening section was considerably better than the other more rural garden centres we went looking."
• "There seems to be plenty of choice from Christmas stuff to kitchen and bathroom ideas, as well as hardware and tools."
• "Got some great bargains in the clearance and the bits I needed for two DIY projects."
• "The store is always well stocked and can usually find exactly what we need."
• "Good place to get everything you need when doing the house up from paint to wallpaper everything is in the one place this store is one of the better B&Qs always come to this one as 9 out 10 times you always get what you want."
• "Wide range of all DIY materials available for Kitchen, bathrooms, aliving spaces and Garden."
• "Huge range of items for the trade and home diyer."

Cons:

• "Better plant selection at local supermarkets."
• "Very disappointed with the care of the garden plants .. They were very dry and leaves yellow."
• "General stock is very poor and the staff knowledge of that stock is dire: had never heard of E27 light fittings, for example."
• "Used to think this was a good place to get all materials but just lately have found not everything I need is in store they have to order it in."
• "For saying as a superstore, some items that you would be in stock are not."
• "Seems very disorganised and lacking in stock. Lots of empty shelves, which could just be due to a new season restock, but compared to the Kidderminster branch, it was disappointing."
• "Recently found they very low on stock on everything."