B&Q Peterborough Reviews Summary

Stock and Availability

Pros:

• "Another time we placed an order on a large sander, due to no stock. Phoned when in store and no problem in fetching it."
• "Nice big store with plenty of stock whenever I have been in."
• "There is always everything that I need in this store, sometimes I have to search for it for a long time if not familiar with the category/section but there will always be a member of staff who is happy to help."
• "B&Q Peterborough had everything we needed in it to replace our lino in the bathroom."
• "Had everything I needed on my list... Shovels, chainsaw, tarpaulin, rope, cement."
• "Has practically everything I need all under one roof."
• "Good stock, standard prices and a few sale items."

Cons:

• "I visited to buy a lawn mower that was being advertised as having 45 in stock. On arrival I was informed it was not in stock."
• "Despite showing the plywood I required available for click and collect. They had none."
• "I went to buy a shelf but they didn't sell the brackets it needed to put it up so I left empty handed."
• "Awful experience, Store was Closed as Google opening times has not been bothered to be updated by the B&Q."
• "Stock levels pointless on the website."
• "They never seem to have anything listed in their catalogues or website."
• "Normally like B&Q but recently they don’t stock things I’m looking for."

Customer Service

Pros:

• "The staff are always helpful and knowledgeable."
• "Tina was superhelpful. I came there last week with my baby, she helped me to find the right thing that I was looking for and also interact with my baby a lot."
• "Served at the till by Nathan who also lifted my heavy purchase into the boot of the car for me- very polite and helpful."
• "Nothing was too much trouble for Nigel. He is to be commended on his help and attitude towards the customers."
• "The staff are an absolute delight, nothing’s too much trouble."
• "The staff were very helpful and went the extra mile and even gave me some polythene sheeting to cover the bags while loading them as it was raining heavily."
• "Special thanks to Lynn on customer service at your Peterborough store and Emma from decorating section who were extremely helpful when we had a problem with some wallpaper purchased from you."

Cons:

• "It's a stupid, company-first-customer-second policy and poorly managed."
• "They both blamed the website, and St. Neots store, and not once did they empathize with my slight annoyance/anger."
• "I wanted one small item that I know they have in stock... but was turned away at the door, the staff member stating that they were closed!"
• "I've been here before and it was ok then, unfortunately this time it was a bit chaotic, covid social distancing and arrows on the floor totally ignored by all, including staff."
• "Couldn't find anyone willing to help us, tried 4 members of staff, only one was willing to help."
• "An awful shopping experience. Needed help for kitchen accessories. Lots of staff but no one willing to help."
• "Give it a three star because the staff are very unfriendly apart from a couple of staff not at all like the advert here to help very rude just couldn't be bothered when I asked a question."

Store Layout and Accessibility

Pros:

• "Big store, lots to choose from, 1 annoying thing though, the building section is a long way from the check out desks."
• "A very large b&q. Ideally located just a few metres from the main dual carriageway."
• "Massive store with a great selection, plenty of offers, large free parking and surrounded by lots of other shops on the retail park."
• "The layout is okay and the staff are friendly and helpful."
• "Large sized DIY store, located on a Peterbrough retail park. Large shared car park."