Address: 6 Croft St, Dalkeith, EH22 3BA, United Kingdom
Phone: +441316631897
Rating: 4.4
based on 147 reviews.
Customer Service
Pros:
"Very quick and friendly and managed to save my tyre with a repair!"
"Response time was absolutely brilliant."
"The staff are helpful and efficient."
"Great guys, fast friendly service."
"Staff were 100% ace 2 me."
"Dave in particular was exceptionally helpful & cheery."
"Very pleasant workers very helpful and explain thing’s nice."
Cons:
"This is the lowest score due to zero customer service."
"Problem with the booking not put in system."
"Only gave 1 star as no option to give 0. Do not use kwik fit dalkeith."
"Total Retards, Liars, Incompetent."
"1 member of staff, name unknown with glasses on 40+ really rude!"
"You also should have a talk with the guy with glasses, around 50 years old, really rude guy!"
"I went to this branch of kwik fit for a battery test and have never encountered such ignorant unprofessional staff."
Quality of Service
Pros:
"The tyre fitting and service was first class."
"Fantastic job, quicker than expected, even did the work for free."
"Quick service and ensure repair was done exactly as needed."
"Tyre changed with great efficiency."
"Everything was ready and on time."
"Service is as fast and excellent."
"The service was excellent all staff were helpful and efficient."
Cons:
"Despite paying around £385.70 for these services, the problems were not resolved."
"Couldn't do it, offered to do it 3 days later."
"I can't help but feel like the quality of work from Dalkeith has gone down significantly and will go somewhere else to get my car checked after this experience."
"Probably the most incompetent garage in the area."
"Terrible service. Going for a wheel alignment there was my biggest mistake."
"Waited all day Tuesday with no phone all, called up and was told its leaking - there's nothing we can do."
"Absolutely terrible standards."
Value for Money
Pros:
"Davie fixed my tyre but went the extra mile and topped up.oil and screen wash..didn't take any money and was helpful and friendly."
"However Davie / David the manager was exceptionally understanding of this and issued me a full refund quibble free."
"Fantastic job, quicker than expected, even did the work for free."
"A nail was found in the tyre which was then fixed free of charge."
"The team ensured access to a new tire. However the tire could be repaired, and was very quickly for a fair price."
"Had it done within the hour and didn’t even charge me!"
"The tyre could be fixed for under £40! Amazing."
Cons:
"Despite paying around £385.70 for these services, the problems were not resolved."
"They wanted to charge me £390 for two tyres and fitting."
"Charged me £220 for a tire."
"Terrible rip off. dishonest and will overcharge you knowingly."
"Totally miss sold my parents car. We had the car checked a day later by the AA.. they told us they used the old parts.. hence car broke down after £400 bill from Kwik fit dalkeith.... Trading standards have been notified.. beware."
"I saw no payment amount on your poor card reader, only advert or charity prompt."
"Front wheels need realignment for £64? No thanks."
Efficiency
Pros:
"Quick and painless service."
"Booked in for puncture repair, big heavy 4x4 vehicle with big screw in the tyre. Tyre repaired in 30 minutes. No charge."
"All sorted within 20 mins!"
"Done in super quick time."
"Took 20 minutes to fix the puncture in my tyre!"
"Had it done within the hour and didn’t even charge me!"
"Very impressed with Davie, the manager, who repaired the issues and was a very courteous and pleasant man to deal with."
Cons:
"Couldn't do it, offered to do it 3 days later."
"Only issue I had is having my booking readjusted because the tyres where not in yet and even when I showed up for the new booking the tyres where not unloaded yet leaving me to have to wait an hour and a half for my tyres rather than the 40 minutes I was told."
"Car wouldn't be ready until after 5."
"Still waiting for refund today, 7 september."
"Car failed mot and garage couldn't fix it as they said they couldn't get it on the ramps."
"Waited all day Tuesday with no phone all, called up and was told its leaking - there's nothing we can do."
"Being professionally trained you would assume that when a car which has low suspension they wouldn't try and put it on a ramp that would damage my sills."
Professionalism
Pros:
"The team at Kwik Fit Dalkeith has been good to us and our cars over the years and we will continue to use them."
"Davie is your guy - friendly, efficient and clearly knows his stuff."
"I've had mixed experiences with this company. One in Stirling is dreadful, but the Dalkeith one is great. Never had an issue and have been in a few times for tyres."
"Issue with my car. Could have been a few different problems. The mechanics at this kwikfit quickly identified and fixed the issue."
"Staff all VERY friendly and helpful and expert."
"Saved my bacon Kwik fit, thank you."
"Very impressed by the kindness and the service from Davie & Rhys. Highly recommend Kwik Fit - Dalkeith and will definitely return with any future problems!"
Cons:
"Total Retards, Liars, Incompetent."
"Probably the most incompetent garage in the area."
"Terrible rip off. dishonest and will overcharge you knowingly."
"Totally miss sold my parents car. We had the car checked a day later by the AA.. they told us they used the old parts.. hence car broke down after £400 bill from Kwik fit dalkeith.... Trading standards have been notified.. beware."
"I urge others to exercise caution when considering Kiwik Fit for their automotive needs."