Baileys DIY Reviews Summary

Store Layout and Navigation

Pros:

• "Easy parking."
• "Nice place, easy to get too."
• "Everything well layed out."
• "A well-stocked shop you can get most things for home and garden. Lovely selection of Christmas items, decorations including household and sweets etc."
• "This place has everything, primarily a DIY store but has pet food, confectionery, furniture, household goods and gardening stuff at reasonable prices."
• "Huge! Great selection of DIY & gifts. Everything you need to decorate & maintain your home & garden."
• "It's a great place to get all sorts of stuff, a bit like a hardware store and a DIY store."

Cons:

• "Cant fit 2 people side by side down the aisles so it is very crowded constantly and overall a stressful experience."
• "Not a lot of room to pass other customers."
• "Lane system is a nightmare very confusing, especially because I don't go that often. People will still coming up the wrong way."
• "The isles are very narrow and full of boxes."
• "Very small isles and stock stacked in-between the isles which makes it even harder to navigate."
• "The aisles are far too close together and manoeuvring a trolley around is like something like a crystal maze challenge."
• "Can barely fit two trolleys next to each other they have crammed so much stuff in the shop!"

Product Selection and Prices

Pros:

• "All staff helpful and great range!"
• "Lots to browse and lots of bargains."
• "This place has pretty much everything you need."
• "Some excellent bargains available."
• "Great selection of goods including discounted food, drinks, confectionery, alcohol."
• "A great variety of stock to choose from."
• "An Aladdin's Cave of goodies - everything from compost to cake tins!"

Cons:

• "Can find a lot of the stuff cheaper in supermarkets."
• "The alcohol that I was after is cheaper at Asda's."
• "Not all things are as cheap as they look especially the past bb date food stock."
• "Prices have rocketed of late cider now £2 dearer than Morrisons."
• "Yes the out of date stuff is cheap however all the other items ie diy bits / pet food are well over priced compared to other DIY stores."
• "Some items were actually more expensive than your local asda for example."
• "Same with Jack Daniels way more expensive than any supermarket."

Staff and Customer Service

Pros:

• "Good staff & always offers on."
• "Great service from chris(?).I had a problem and he immediately sorted it even with no receipt."
• "Staff helpful."
• "The staff were all helpful too."
• "Friendly staff and always willing to help you."
• "Always a pleasure shopping there. Staff are a real credit to Bailey's."
• "The staff seem very helpful."

Cons:

• "They just didn't want to know."
• "Staff could do with training, no manners, no please thank-you, and just barge in front of customers."
• "Feeling that the store manager would like to know how his staff are treating their customers, I emailed him twice and received no reply."
• "Customer service isn't the best, rude and obnoxious!"
• "Products vary throughout the aisles... staff across the store were limited if at all and were unhelpful and abrupt."
• "What a rude ignorant excuse for a human being, she should never be allowed to work with the general public."
• "Staff very ignorant one was even looking my husband up and down with a scowl on her face."

Cleanliness and Store Condition

Pros:

• "Baileys DIY is the very best store anywhere in the country you get can anything you want very friendly staff make you very welcome amazing store. 10 star plus."

Cons:

• "The place smells quite stale, the amount of drinks I picked up that were smashed or leaking was unbelievable."
• "The flooring was dirty, uneven & broken in many places with sticking tape used for repairs. The trolley & baskets were also in need of a deep clean."
• "Very Disappointed store has gone down hill big time."
• "It's very cold & dark inside, difficult to read prices etc without putting torch on phone!"
• "Very foul stench down every aisle!"
• "A grim and grubby place with far too many people allowed in at one time to be safe."
• "Cramped, seems grubby and dinghy."