Address: Unit 13, Park Royal, 52-56 Standard Rd, London NW10 6EU, United Kingdom
Phone: +442038880077
Rating: 3.9
based on 99 reviews.
Vehicle Condition
Pros:
"I even had a brand new van which I didn't expect at all."
"Vehicles are always clean and brand new."
"From the advanced infotainment system to the modern safety features, it was evident that no detail had been overlooked."
"Its powerful engine provided a smooth and enjoyable ride, making the long-distance travel a breeze."
"I rented a van for a trip to Manchester, and was given a brand new Ford transit that was ultra clean and really easy to drive."
"The van I was given was clean and modern."
"The truck was in good condition and met our expectations."
Cons:
"Anyway eventually they told me that there had been damage to the van I was shocked but they told me they would investigate."
"They gave us a damaged van and then charged us for it."
"Go Rentals delivered a van with 35 separate areas of damage."
"The van came very filthy delivered."
"Absolute criminals - we hired a transporter from them - the vehicle was filthy."
"The vehicle arrived with less than half a tank of diesel, it was filthy on the outside, the engine warning light was on."
"VANS ARE DIRTY."
Customer Service
Pros:
"Jake was really professional, and it was a pleasure dealing with him."
"Excellent personal service, great new cars and I've always found a good price."
"The owner of the company had a great and positive attitude."
"Jake was very helpful and it was a great and friendly service all together."
"Jag was really accommodating to our needs."
"IF you have an issue with payments/deposits, go and see Jake."
"Super efficient service provided by Jake."
Cons:
"Poor customer service."
"When we tried to get through to Go Rentals there were no answers, more hang ups and they were not able to get through to the driver."
"No one in the office or even between the staff care. Customer service is very poor and I wouldn't recommend anyone to use their service."
"Very unprofessional!"
"He did not let me talk and he just turn the phone off. Never make a booking with them!!!"
"Tried ringing on many occasions and it was either no answer or someone very rude with no customer skills."
"They are also very rude on the phone."
Booking and Rental Process
Pros:
"Great site very good for finding a good price and availability."
"The process of renting a van was quick and efficient."
"Easy to pick the car."
"Very straightforward process. The van was new and very clean."
"Very easy to book."
"Easy to book van hire, with no extra headaches or hidden costs."
"Very easy process hiring vehicle, other companies to complicated. Deffo recommend this company the owner is very polite and chilled back."
Cons:
"After the difficulty and inconvenience of the booking process, to top it all off, the minivan was dropped off 50 minutes late on the date of delivery."
"Made van booking though National wide. They have absolutely different teem&conditions. Arrived, parked very close to the bushes. Van was all in damages."
"After multiple calls and emails, we had to pay extra for the van to be picked up and dropped off at our office."
"This cost us £30 in parking for keeping a vehicle which was no longer our responsibility after the agreed pick up time of 9.30am."
"We've just got back from a trip and the van was due to be collected at 8.30am on Monday morning no one showed up."
"The whole experience from start to finish was shambolic!"
"They supposed to bring the van 11am and they have not respond any of my calls, email and voicemails until 2pm."
Trust and Reliability
Pros:
"Definitely I will recommend to others!!"
"I've rented of them many times and I've never had a problem."
"Company which I can trust."
"Staff are also great, they encourage me to take pictures of the van on arrival so there can be no discrepancies when returning."
"Lovely staff, great vans, even better prices 👏 cheers."
"I have always trusted GO Rentals to get the job done right, and a fair price, even though I now live in Watford, I will keep taking my Rentals from these guys, cheers."
"Every van I have hired, I have had no problems with."
Cons:
"Will report to trading standards and now considering legal action."
"DO NOT USE THESE THEY ARE CON MEN AND WILL TAKE MONEY FROM YOUR BANK ACCUSING YOU OF DAMAGE THAT YOU NEVER CAUSED."
"Everything they say it's a lie."
"A total scam."
"This company runs a scam of charging for pre existing damages and spare wheel which never existed."
"They will take money from your account without any notice. Scam."
"I have logged a fraudulent transaction complaint against these sick money eaters and also taking them to small claims court."
Financial Concerns
Pros:
"No hidden charges."
"Affordable & Staff were very friendly both on Hire and when returned."
"These are very reasonable with their price which is another reason why I keep coming back."
"Very honest and upfront about costs unlike others."
"I was treated very professionally and kindly. I was concerned about costs, looked it up, and they had an absolutely fair price for the my rental I needed."
"What great Service! Needed an Automatic lastminute these were the only guys around local with these and sorted me out the same day!"
"The whole process of getting the vehicle was as easy as possible the staff were friendly and helpful and made the whole experience a pleasant experience."
Cons:
"Been charged £1500 for these damages on what looks like a made up hand written invoice."
"AVOID AT ALL COSTS. They returned my deposit back in March and then proceeded to take over £1000 out of my account 2 months later with no prior warning."
"Rip off company they charged me for an extra day plus never returned my deposit and charged an additional £970 for 1 inch scratch...."
"They will withdraw minimum 1000£ from your account if you cause a small scratch anywhere."
"I'm still waiting for my deposit to be paid."
"My credit card have been charged twice in the last two months."
"Anyway a few weeks later with no warning £427 was taken from my account bringing the bill to £677."