The Gym Group London Vauxhall Reviews Summary

Equipment & Facilities

Pros:

• "All of the equipment was clean, fully functional."
• "A wide variety of facilities and equipment."
• "A great gym with some really good functional kit, I especially like the sled and track."
• "Very well equipped and spacious."
• "A comprehensive gym, offering every form of resistance training, cardio and space one would need, and 24/7!"
• "The equipment is pretty dope."
• "Everything I need from a gym is there in abundance."
• "Good crowd of people and ample machines so there's no racing to get what you need."
• "The gym itself is big and cool."
• "Decent selection of equipment including weight lifting, cardio and functional training as well."

Cons:

• "People don't really re-rack their weights."
• "Unfortunately, it’s kitted out with Matrix equipment which looks pretty but terrible to use."
• "A lot of the pin loaded equipment forces you into incorrect form."
• "Not enough selection of pin/plate loaded equipment."
• "Equipment is left out of service for months at a time."
• "Machines could do with an update to the next machines from Matrix lineup."
• "It doesn’t have some of the equipment the 'better' gyms have."
• "The equipment is always all over the place."
• "Showers are way too small for a tall guy like me."
• "The squat rack is always taken, as are the barbells so plan your workout around machines and dumbbells."
• "The gym is a bit cramped the way the equipment is set up and not enough squat racks or bench press equipment."
• "Equipment is not the best in the world."
• "Not enough dumbbells, bars, benches."

Staff & Personal Trainers

Pros:

• "The fitness manager, Vaida was extremely helpful and kind."
• "The trainers and managers are very friendly and helpful."
• "Great instructors on site. Very helpful."
• "The staff is knowledgeable and always willing to assist you with your workout routine."
• "Huge shout out to Remy (one of the PTs at the Gym Group Vauxhall). His boxing classes are really enjoyable and inclusive."
• "Madleina as she has been very helpful and kind when greeting her, giving advice on diets and training."
• "One member in particular stands out her name is tegan...she was so helpful."
• "Staff member Moyo is very hands on and always willing to help and deal with my enquires!"
• "PT Madleina is super friendly and professional."
• "Antonio's attention to details and professionalism is one to desire for!"
• "Andrea is excellent at this gym. Always professional and polite to all."
• "One of the best gyms in London with amazing personal trainers, especially Stephan and Simon and Moyo!!!"
• "Friendly environment and clean, staff always ready to help and to advice."
• "The staff have been friendly towards me."
• "Outstanding value for money, clean, lots of equipment, very friendly staff and knowledgeable."
• "The personal trainer Heather is amazing and really know her stuff."

Cons:

• "Staff on their phones in the lobby area for long periods of time."
• "Staff messing around on the gym floor taking videos of each other."
• "Prior to the management change the staff used to go around cleaning up and re racking."
• "Personal Trainers don't greeting the Members which are training in there."
• "Some of the staff are a bit rude, one in particular will just move you on from a piece of equipment if he wants it."
• "Some of the personal trainers have no manners."
• "Personal trainers stop looking at people making them uncomfortable."
• "Very bad management."

Cleanliness & Maintenance

Pros:

• "The gym is super tidy and organised."
• "Gym is clean, spacious, never overcrowded."
• "Nice, cheaper, good atmosphere and well cleaned."
• "The interior is really nice and clean, and very motivating with the graphics work on the walls."
• "Changing rooms are always clean."
• "The maintenance of the gym is top notch."
• "A very clean gym, the team are constantly cleaning."
• "Excellent cleaning protocols."
• "Cleanliness standards are high and machines are in good condition."
• "Facilities are clean and well maintained."

Cons:

• "Sometimes the gym is not clean especially in the evenings."
• "Maintenance is lacking and equipment can be out of service for weeks."
• "Showers can be cleaner."
• "There is a smell around the gym, doesn't seem fresh."
• "Toilets could be maintained better."
• "The shower drains seem to be clogged often."
• "The gym can be pretty dirty on weekends."
• "The changing rooms aren't cleaned often enough during peak times."
• "Air conditioning sometimes doesn't work properly and it gets really stuffy."
• "Maintenance requests seem to be ignored."
• "The gym doesn't smell clean, especially in the locker room areas."
• "Some equipment seems old and not well maintained."

Value & Membership

Pros:

• "Great price for a 24/7 gym."
• "Membership rates are very competitive."
• "The no contract deal is really convenient."
• "Value for money is unparalleled."
• "Flexible membership options."
• "Easy to join and leave, very good for people who don't like being tied down to a contract."
• "Affordable and comprehensive for a city centre location."
• "The rates are reasonable for the services offered."
• "Really good membership deals."
• "The best thing is the value for money."

Cons:

• "Price went up but no improvements were made to justify it."
• "Membership management can be a bit disorganised."
• "Sometimes they overcharge, and it’s difficult to get a refund."
• "Cancelling the membership is a hassle and they continue to charge you."
• "They charged me for a personal training session I never booked."
• "The price is a bit steep considering the gym's condition."
• "Difficult to change membership details."
• "Hidden fees for certain gym amenities."
• "They charge extra for classes."
• "Membership fees have been rising steadily."
• "The billing system is complicated and not user-friendly."
• "Cancelation process is complicated and they don’t make it easy."
• "The membership is not as all-inclusive as advertised."