The Longhorn Reviews Summary

Service

Pros:

• "The bar manager quickly realised what's happened and was able to save our evening by bringing us outside with heaters."
• "Service with a smile deserved a tip."
• "Connor Wood I believe his name was, went the extra for us and service at bar was quick, he was very curtious and professional."
• "Serving staff were really pleasant."
• "I was impressed with the service. The young lady was attentive."
• "Service was good. The food arrived in about 15 mins."
• "Great Service at the bar, ordering food, asking if any of us had any allergies actually from the person with the allergies which is very thorough, Impressed Straight away, nothing was to much trouble, Excellent Customer Service."

Cons:

• "Service was rubbish on this occasion."
• "Always a queue at the bar always takes forever to get served."
• "The service was incredibly slow and the coffees were horrible."
• "No one was available to take my call so I left my name and number as requested and 5 days later I'm still waiting for a callback."
• "There was only one waitress serving food and she was rushed off her feet."
• "Very sad, Only 2 bar staff on again on a Saturday night took ages to be served."
• "Service however wasn't great. Rude staff didn't care at all and very slow."

Food Quality

Pros:

• "Food was well priced for what it was."
• "Had to wait a little for food, but true in the saying good things are worth waiting for, absolutely fab meal."
• "All in all the food was good."
• "The food was bloody fantastic."
• "The food was great and was delivered quite quick considering how full the restaurant was."
• "The food was lovely."
• "The food was in good portions and tasted great."

Cons:

• "After waiting one hour and twenty minutes we were served with the worst meal we have ever been served."
• "The roast dinner was extremely disappointing. Very little meat, the chicken was just bone and gammon very fatty and chewy."
• "Food was awful. The fish and chips is frozen."
• "Certainly not the best pub food around... We had 4 mains from the specials menu... Not great value for what we got."
• "The portions we had with our last night's visit were very measly and not value for money."
• "Pastry was on the hard side, the bit of mash looked like it had been pressed down with a fork to make it look like there was more of it and the gravy had some lumps in it like it wasn't mixed properly."
• "Food was not the best. Was really ill for 4 days after."

Ambiance and Cleanliness

Pros:

• "Nice relaxing friendly pub, the pub itself looks very pleasing to the eye, inside it's really relaxing, the atmosphere is great."
• "Really lovely pub. Nice cosy atmosphere with a few open fireplaces dotted around the pub."
• "A nicely decorated pub. Clean and presentable."
• "Nicely spaced out, clean, with very helpful staff."
• "Lovely busy pub with a large choice on the menu and friendly staff."
• "The pub has been nicely refurbished... Toilet are pristine."
• "Very nice food, very nice staff and a very clean pub."

Cons:

• "It was cold inside."
• "Dirty tables that were not cleaned in the hour and 15 mins we were there."
• "Also it was freezing inside the restaurant, the radiators were stone cold."
• "The glasses were dirty like they had never been washed."
• "Just felt that the place needed ventilation didn't feel like there was much and of course covid is still around."
• "Very hot on warm evenings no Air con doors open which then attracts flys needs something as it's unbearable at times."
• "All good except the place was FREEZING……. No heating…. A couple of warm air heaters which were NOT on."