Waterfront Reviews Summary

Service

Pros:

• "Staff were brilliant - lovely pub, restaurant for a family meal."
• "Service good. We were a large party of 20 and our food came all together."
• "Great service from jayda today nothing was too much trouble for her."
• "The staff were a pleasure to be around."
• "Both times we received very fast, efficient and friendly service."
• "Staff were very friendly with prompt service."
• "Excellent service, excellent food, my daughter has allergies, one of the staff there has a child with allergies she goes above and beyond to make sure we are cared for safely."

Cons:

• "Only criticism is the relative slowness of service, food took a while to come out even when not that busy."
• "Good food but waited at the till for about 15 minutes and the woman just left the till when it was my turn to order without saying she where or what she was doing."
• "The food was 30 mins late even tho the place was empty."
• "It took us near in 10 minutes to get served to a drink at the bar."
• "The food took an hour to arrive once ordered and that was after us chasing it up twice."
• "I waited to see if any staff would approach us to see if everything was OK with the order, but was not approached."
• "Some bar staff could try and be a bit more friendly, it is their job, so they need to help customers obligingly."

Food Quality

Pros:

• "Love this place food always great."
• "Good place to eat catering mostly for families with young children."
• "Great for family's good offers to feed a mid sized one. good selection of drinks hot and cold."
• "Food and beer average reasonable price now does do table service."
• "Lovely food, amazing portions (hungry horses always have super huge portions!) and very reasonable prices."
• "The food was really nice, I had the mix it up and my partner had the steak and the extra one for £5."
• "Very good food from here."

Cons:

• "THE PLACE WAS FILTHY."
• "when I got home I have never suffered so badly from a meal, chronic indigestion and heart burn all night"
• "Food was tasteless and barely seasoned. Very disappointed."
• "Ordered grande nachos. Came with no salsa. For mains, ordered fish and chips twice. Both plates came with dirty salad."
• "Grilled halloumi wasn't grilled at all, just cut and lobbed into the sandwich, so it was all hard and rubbery."
• "Food was awful. Cold. Cleanliness of the restaurant was very bad."
• "the fish was just batter"

Value for Money

Pros:

• "Value for money 5/10."
• "Food is priced very reasonable and good selection to choose from for both adults and children."
• "Amazing food at great prices."
• "Go for the family saver deals if you've got a few mouths to feed as they're great value."
• "Our family of 4 ate for £20."
• "We were even able to use tesco vouchers to get money off our meals which was a bonus."
• "Had a amazing Christmas dinner, well worth the money paid"

Cons:

• "Alcoholic beverages can be a bit pricey."
• "Felt a bit overpriced for what she got rather than what the menu stated."
• "£4.55 for a dark fruits cider!"
• "think a bit over priced as 2 drinks cost more than the meal"
• "However the £100 parking fine leaves a bit of a bad taste."
• "Bad expensive parking £3 for 4 hours then £8 for 24 hours!"
• "Car parks are a joke and a complete rip off."

Atmosphere

Pros:

• "Nice surroundings."
• "This pub/restaurant is situated in a nice location. Nice family atmos."
• "Excellent atmosphere and vibe, what makes this place great is Leanne, she is friendly professional and makes this place a great to visit."
• "Atmosphere was great and service was brilliant here couldn't ask for better."
• "Lovely seating area outside next to the canal."
• "Atmosphere was cosy, seasonally decorated throughout, it was warm with low music in the background."
• "friendly and lovely lively atmosphere"

Cons:

• "Staff friendliness all members were rude."
• "Filthy, unfriendly place."
• "manager georgia was very rude to us and laughed when she said well what can i do not professional at all"
• "And staff are very rude and not polite!!!"
• "The attitude of the barmaid was extremely unfriendly so I quickly went back to my table."
• "The bar lady with ginger hair is extremely rude."
• "Atmosphere don't even ask felt like going to the public swimming pool."

Cleanliness

Pros:

• "Nice and clean."
• "Fabulous! A Beautifully decorated purpose built pub. Very clean and well cared for."
• "The staff were very welcoming, there has been clear thought given to front of house cleanliness and safety."
• "Staff were warm and friendly and kept the place clean despite the attempts of some children to leave food on the floor and parents who couldn't care less."
• "Good covid procedures on arrival and friendly staff throughout."
• "Great layout, also very clean"
• "Thankyou to all the hardworking staff there for making both visits very pleasurable."

Cons:

• "it's pretty filthy with cleaning done to a pretty poor standard."
• "Floors left uncleaned with food not cleared up."
• "Tables were messy, dirty & sticky."
• "Food was awful. Had steak which was inedible, too tough to chew."
• "Disabled toilet always stinks (maybe needs a clean more often as it’s used for baby changing too)."
• "THE STAFF WERE SCRUFFY."
• "Food & service appalling!"