Snows Peugeot Romsey Reviews Summary

Customer Service and Sales Team

Pros:

• "Peter Robbins is an excellent salesperson - friendly, knowledgeable and not at all pushy."
• "Brian Morgan was courteous professional and honest."
• "James has extremely good knowledge of the vehicles and is really patient."
• "Brian Morgan was very helpful though out the process explained everything very clearly."
• "Georgia made the process of me getting a new car quick and easy."
• "Brian listened carefully to me, he knew he was invested in finding me a car which provided all that I was looking for."
• "Brian Morgan took us through the workings of our new e-208 we purchased from Chiswick in June 2020."
• "Daniel has been super helpful with all my questions, query’s, changes and has helped with any issues I have had."

Cons:

• "Poor customer service, Ordered a part which they called to say had arrived but when I turned up it was incorrect."
• "Terrifying, scary, didn’t know what was going on, even though I was told over and over again."
• "Very poor customer care. Don't even bother asking them to help fix an urgent problem."
• "Customer service requires major improvement. I can't believe how many salesmen still don't acknowledge a female."
• "Absolutely shocking service. I bought a fantastic car from them, to then turn up with low tyre pressure."
• "DO NOT BUY YOUR CAR FROM THIS COMPANY!!! First, low tyre pressure on delivery, then engine fault, and paperwork not sent to DVLA."
• "Avoid this horrific dealer!!!!! They’re rude, they lie and the Toyota Aygo, I purchased for my Son, was dangerous."
• "Absolutely joke. Emily and Robert promise refund for recovery after 20 miles car lost engine oil and new door seal replace."

Vehicle Quality and Aftercare

Pros:

• "Fantastic customer service from start to finish. After struggling to get a new car elsewhere, Peter at Snows Romsey was really helpful."
• "Just had our first long drive in our Peugeot 2008 GT to Newcastle, over 300 miles and returned 70 miles a gallon."
• "I am a first-time buyer and I bought a second-hand Peugeot 208. James Collier helped find the right car care package."

Cons:

• "Failed my car on its MOT, meant to call me back with a quote for the work but didn't."
• "Bought a used Peugeot from Peter Robbins at Snows Peugeot Romsey. Peter was very friendly and helpful and nothing was too much trouble."
• "Took my 2009 -207 to get a new fuse box. I ordered the part on eBay and they just charged to fit it."

Communication and Responsiveness

Pros:

• "Brian has been professional throughout and you can tell that he cares about customer service by resolving things quickly and professionally."
• "I’ve recently bought a new car from Snows in Romsey. From the moment I walked through to door I felt looked after."

Cons:

• "I had my motorbility car serviced today. I was supposed to drop my car in and pick up a courtesy car, unfortunately, I took a tumble the evening before I couldn’t drive."
• "Incompetent and unprofessional. Cannot print the correct name on an invoice. Cannot correct the name on the invoice."