The Villa Wrea Green Reviews Summary

Food Quality

Pros:

• "The food was delicious."
• "We all wish we could have the food all over again!"
• "Great food! Great fish and chips nicely presented and tastes great too."
• "Food were excellent and always freshly cooked."
• "The food was amazing, and the pastry chef should be congratulated."
• "The food for the wedding was excellent."
• "The food was amazing; cooked to perfection using quality ingredients."

Cons:

• "Food served cold, wine just poured into glasses, no chance to taste it."
• "The Chips at night were fatty."
• "the food was very average."
• "the food was just ok but quite pricey for what you got..."
• "Food not as good as usual, lots of butter used on all food on plate."
• "The food was utterly awful and you were left still hungry."
• "But, the food was awful. I could not eat the lamb dish served to me."

Staff and Service

Pros:

• "The young man and young lady who manned the bar and buffet, were very attentive and charming."
• "Staff were courteous and attentive."
• "The staff are first aid trained as well so that was a relief."
• "Staff lady at breakfast was really nice and attentive."
• "All the staff were friendly and efficient."
• "The staff very professional and attentive."
• "Staff were helpful and courteous."

Cons:

• "The place is let down by some of the staff, I overheard more than once a conversation putting customers down."
• "The attitude of the staff left a lot to be desired."
• "there were problems with the booking reception staff quite rude."
• "Her attitude was horrible and she didn’t make us feel welcome."
• "The exchanges with the staff were laboured and we all felt quite uncomfortable."
• "The staff however, are utterly dreadful. Unbelievably rude and very ignorant."
• "Ian restaurant manager needs to learn how to speak to guests."

Accommodation

Pros:

• "Quite simply this hotel is top notch, rooms are modern, clean, well maintained and comfortable."
• "Excellent comfy bedroom, updated bathroom."
• "Idilic location. Quirky premises! Accommodation comfortable."
• "The rooms were lovely and clean, the beds were very comfy."
• "We stayed in the Balmoral suite which was so comfy and had every amenity we could ever need."
• "Absolutely stunning place. Upgraded for free to the wedding suite! Absolutely amazing room."
• "Rooms lovely, comfortable and clean."

Cons:

• "Hairs on the bed, a broken window lock, cobwebs in every corner."
• "The hotel room was not clean at all."
• "We got no sleep from the people partying in their room after they were kicked out of the marquee."
• "The TV's in the rooms are antiques with an extremely bright standby light."
• "Room was cold and damp with a hint of mould smell."
• "It was very dusty and the carpets were worn and stained."
• "Unfortunately not clean, mound of dust between inter connecting doors, dampness on seat in restaurant coming from a room."

Value

Pros:

• "The Villa Wrea is a beautiful place and reasonably priced for bed and breakfast."
• "We thought it was such good value too."
• "Prices are mid-range but not expensive."
• "Food good served hot."
• "Excellent friendly customer service."
• "Lovely hotel set in its own grounds."
• "The room was lovely, very very comfortable bed!"

Cons:

• "Drinks were pricey and I begrudge paying £2 for a child's blackcurrant juice."
• "A very expensive meal for the size of the portions served."
• "The 'cut of steak' I ordered was not what I ordered."
• "The tea didn't arrive until halfway through, there wasn't enough jam or cream per scone and the sandwich fillings were lacking and the chips were lightly done etc."
• "Don't waste your money on this place."
• "AVOID LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
• "The sticky toffee pudding was cold. The toffee sauce burnt."

Location and Facilities

Pros:

• "Idilic location. Quirky premises! Accommodation comfortable."
• "Beautiful medical buildings and surrounding areas."
• "Lovely country hotel, fields of sheep. Beautiful setting."
• "Nice hotel in a nice setting. Really big grounds surround it and parking is free, felt safe and easy."
• "Facilities were of a high spec."
• "The venue itself is absolutely stunning."
• "Set in beautiful surroundings just a short walk from Wrea Green."

Cons:

• "The WiFi is horrifically slow and cannot be substituted by 3G/4G as the location has terrible phone reception."
• "The only downside and this is constructive the journey from the overflow car park has no proper lighting to the main building which could be a real trip hazard in the pitch black."
• "We couldn't open the windows to air the room because of cigarette smoke."
• "WiFi average but mobile phone signal on EE extremely poor if any at all inside."
• "There was no wifi anywhere in the hotel."
• "No Covid precautions at all."
• "The place needs a bit of TLC it could do with a Good clean in the bar and restaurant area. The floors are sticky as well as the tables."