Address: Garstang Rd, Broughton, Preston PR3 5JB, United Kingdom
Phone: +441772864087
Rating: 4.1
based on 523 reviews.
Staff and Service
Pros:
"Great hotel, high quality rooms and fantastic customer service!"
"Amazing staff member at the reception desk (so sorry forgot his name)."
"All staff, from reception, housekeeping & breakfast service were fantastic. Really kind, welcoming & helpful."
"Every member of staff we spoke to were so lovely, friendly and helpful."
"The staff were really polite, pleasant and the welcome and goodbye felt heartfelt and a credit to the place."
"The staff are also exceptionally friendly and very accommodating with any requests or extra assistance you may require."
"Staff very friendly."
Cons:
"It would take twenty to thirty minutes to get served behind the bar as lack of staff."
"I did not find the personnel at the gym/swimming pool at all helpful."
"The whole place gave the impression of being run with far too few staff, which is probably the case, but it doesn't provide anywhere near a good enough service even to warrant a fair rating."
"Confusion on checking in. Reception staff weren’t sure about ‘kids eat free offer’ which we booked."
"The Glovers swim school staff however are nasty think they own the pool."
"Wait staff is brand new & not knowledgeable about the menu."
"The staff were unhelpful and really couldn’t be bothered."
Rooms and Comfort
Pros:
"The bed was really comfortable and we slept really well."
"Our room was amazing all in all a very pleasant stay."
"We stayed in an executive king? I think? And it was spotless and comfortable."
"The room was spacious, well decorated and clean."
"Room was a good size with comfortable beds."
"Our room 117 was wonderful, with a super comfy bed."
"Rooms bright, modern, clean and comfortable."
Cons:
"Room was very dated, the sink in the bathroom had rust and some tiles on the floor was lifting."
"The room was terribly tired, small and crammed full of stuff needed to justify the star rating."
"The furniture was very old and quite tatty looking."
"The room was basic and the beds are just small double."
"The shower in our room was absolutely disgusting."
"The room felt like it hadn't been updated since the 1980s and there were basic annoyances such as no usable sockets near the bed for charging a phone or anything else."
"The room was dated the curtains had big stains on them and very creaky floor boards."
Facilities and Amenities
Pros:
"The leisure club is first class, well equipped gym and a pool that can be used for fun or as I did swimming laps."
"The fitness center has more options than any other hotel I’ve stayed at."
"The amenities were very nice especially the workout facilities."
"Leisure pool small but clean."
"gorgeous grounds, and the building is nicer than your average hotel."
"Lovely swimming pool, spa, sauna and steam room to help you relax."
"Hotel has a complementary leisure club which includes gym, swimming pool, sauna."
Cons:
"The building is delapidated with fixtures and fittings in all rooms requiring renovation."
"Main complaint along with the dated bathroom and telly was we wanted to have a drink at the bar before leaving and while waiting for our lift to turn up but we was told, sorry bar is shut until 12 midday because of covid."
"No dining for evening meals, lifts not working and various items from the breakfast area not being replenished."
"The whole hotel needs a makeover - especially the rooms and area leading to them."
"The lift wasn't working."
"The hotel was filthy and very outdated. The communal areas had not been cleaned when we arrived and smelt of smoke and damp."
"The dining area was tired and in need of an upgrade."
Food and Dining
Pros:
"Breakfast was buffet style with choice of a variety of cooked breakfast items along with toast, cereals, pastries, muffins etc."
"The evening meal (steak ciabatta) was really very nice."
"Breakfast outstanding..."
"Breakfast buffet had lots of variety and was open early enough for breakfast before starting our day."
"Breakfast was again very good with everything from porridge to smoked salmon."
"Great selections on the buffet breakfast (much more comprehensive than the regular hotel breakfast)."
"The food was excellent."
Cons:
"Food took an absolutely age to arrive."
"At breakfast time we were told that we would have to pay extra. Only one breakfast was included with our double room."
"The starter was dry bread and pate and the sweet was not nice."
"Breakfast was included and on both days that we stayed it was lacking in food."
"The breakfast was not very good quality for the price we paid."
"There was very limited food option in the food menu for vegetarians and there was not salmon on the menu."
"The dinner menu did not have a lot of variety but the breakfast was better."
Value for Money
Pros:
"Very reasonably priced too."
"breakfast is fantastic. It is pricey at £18.50 but actually I think it is worth it."
"Plenty of parking."
Cons:
"Certainly not worth the money. Will be thinking twice before I book again."
"Very poor value for money."
"Then overnight I discovered that they had taken 2 x £50!!"
"I wouldn't recommend at the price I paid however."
"This hotel is priced as a four-star but the rooms are dated and very basic."
"Middle-quality hotel that is hilariously overpriced."