The Spa Hotel at Ribby Hall Village Reviews Summary

Food and Dining Experience

Pros:

• "Afternoon Tea was delicious. Can't fault it."
• "Our evening meal was in the orangery restaurant the food was amazing."
• "The lunch in the orangery was fantastic! Service was excellent, food was quite simply a taste sensation!"
• "Loved the food too. The cheese soufflé was to die for."
• "The food in the Orangery is exceptional."
• "Evening meal was superb, probably some of the most delicious food i have ever had."
• "The food was amazing we loved our lunch, evening meal and breakfast."

Cons:

• "Just could have done with more veggie options on the menu & bigger portions!"
• "The choice of food on the evening menu was limited."
• "The only other negative part of our stay was the continental breakfast, our croissant was stale and the fruit salad wasn't fresh."
• "Lunch was a bit of a let down. Little bit bland and my nan didn't eat hers at all."
• "The cheese board is particularly minuscule. Five, much less than bite-sized pieces of cheese, cunningly spread over a large plate with teaspoons of relish to pad it out for £14!!"
• "Breakfast not as good was a bit overdone."
• "The portion size on a couple of dishes were a little disappointing and the price point is quite high."

Spa and Facilities

Pros:

• "The facilities were unbelievable!! The changing rooms, the full aqua centre with all the different chambers, the Zen Garden....AMAZING!!!"
• "Loved my overnight stay at Ribby Hall Spa, excellent facilities beautiful orangery where you dine, attentive staff, food excellent, set in beautiful surroundings."
• "The facilities would put anywhere to shame."
• "The facilities were very clean and we'll kept and the staff were all very helpful."
• "Facilities excellent."
• "The spa had fantastic facilities and was just so relaxing."
• "The facilities were brilliant with numerous showers, GHD straighteners and hair dryers available."

Cons:

• "Avoid this so called spa and go somewhere else that’s at least clean and doesn’t have hazards!"
• "It was dirty in the spa. The pool was full of dirt."
• "The steam rooms smelled like sewage rather than the fragrances advertised, and clearly needed to be cleaned."
• "The thermal journey was a bit too busy, appearing to be overbooked which didn't make as relaxing experience we usually have found on previous visits."
• "It’s really overbooked in such a small spa indoor and outdoor area."
• "The spa was very busy, with groups occupying the jacuzzi etc for long periods, making access difficult."
• "Very disappointed with the indoor jacuzzi and water fountain, it was really chilly."

Staff and Service

Pros:

• "The staff were so helpful."
• "The service is exceptional."
• "Absolutely amazing staff couldn't do enough."
• "Mark really went out of his way to look after us, making sure we had our drinks topped up."
• "The staff were attentive and friendly."
• "Staff were fantastic, it was a surprise visit and they excelled themselves in making her feeling every bit as special as she is."
• "The staff are by far some of the best you get in a hotel/restaurant/spa."

Cons:

• "The condiments could have done with a clean as they were full of fingerprints and grease spots."
• "The bar staff in the outside area were rude and loud in their conversation with eachother."
• "I feel disappointed as I’ve paid £66 for not a satisfactory treatment the therapist herself broke contact with me 3 times during the treatment and my areas of concern haven’t been covered whilst having the treatment done."
• "Absolutely shambolic events team has ruined my friends hen do."
• "Both our massages were not great especially mine as the therapist literally done 17/18 minutes."
• "We were promised a drinks voucher as an apology but it never arrived."
• "We also had to remind them about our drinks order after our starter came out."

Value for Money

Pros:

• "The package deal is good value for money."
• "Overall a fantastic hotel and spa with brilliant staff and although not cheap, you get what you pay for and so still good value for money."
• "We had the overnight package which I thought was good value for money it included afternoon tea, breakfast in bed, £35 meal allocation in the Orangery restaurant and 60 minute massage as well as the aqua thermal journey."
• "Not cheap but still great value for money."

Cons:

• "The price of a half-hour treatment was what we paid for a full hour not so long ago and the food, although still delicious, is now served in amounts that are indirectly proportionate to the price!"
• "It seems to be going down hill from what it used to be I’m afraid…wasn’t worth the £80 pounds I paid unfortunately."
• "Spa good did thermal journey but overpriced @ £94 for 2 hours 2 people £47 each."
• "A bit steep at £9 each for a glass of wine."
• "Did try a drink at the bar, very overpriced. £16.50 for 2 drinks."
• "The food, although amazing, is on the expensive side. £18 for a salad for example, is pretty steep."
• "The orangery restaurant was very expensive, with a steak and chips costing £47 and a bottle of wine at £26."

Accommodation

Pros:

• "We stayed in the penthouse which was lovely."
• "The suite was clean, comfortable and luxurious."
• "Room was so spacious and lovely. Beds were comfy."
• "The beds and room were top class."
• "The room was very nice. We were lucky enough to be in one of the 2nd floor rooms (not the penthouse) but the bed was really comfy."
• "Our hotel room was spacious, comfy, clean and lots of little extras including Elimis products in the bathroom."
• "The room we had was fabulous very large, clean and comfortable."

Cons:

• "The Shower was only luke warm and I had great difficulty dispensing Shampoo, Conditioner and Shower Gel."
• "On closer inspection the place was a bit dirty, many cobwebs in the chandelier."
• "Room was adjoining the plant room we were kept awake by a very loud humming mechanical sound."
• "The bedframe was dusty, the best has lots of creases in the sheets and there was spiders and cobwebs in the room."
• "The only reason I have given 4 * for the room, it was quite dark and very very warm."
• "One of the saunas was broken as was the square jacuzzi with only half of it working."
• "The room was nice but TV in was broken and wouldn’t be fixed."