Funtazia Reviews Summary

Customer Service

Pros:

• "All I can say is from when we entered to when we left it was amazing service."
• "Staff all ready to help. Vinny especially was great with the kids."
• "Online booking was slick and easy to navigate. Nice variety of time slots too."
• "Staff are friendly and welcoming and it's so big there's lots to do to keep them occupied."
• "All the staff are extremely helpful and friendly."
• "Staff are chatty and friendly, they all seem to get along really well."

Cons:

• "The worst soft play centre I’ve ever been to."
• "Staff made me wait for 1 hour in the corridor with my little boy."
• "Your cafe staff need training up, they do not know anything about customer service."
• "Staff are lazy and rude. And kitchen staff don’t know how to cook properly either."
• "Really rude young staff member who told us we were 20 minutes early and walked off."

Cleanliness and Maintenance

Pros:

• "The place was clean and tidy."
• "We arrived at 10.30 and it was clean and presentable."

Cons:

• "Dust and dirt and equipment taped up. So very disappointed."
• "I was disappointed by the poor cleanliness of the place."
• "What lets the place down is the cleanliness - I have never seen such a dirty soft play centre."
• "The slides and variety of soft play here are actually great but we did have to be mindful of dodging used chewing gum."
• "As soon as we walked in we could smell urine, it absolutely stank, the toys and play area was sticky."
• "Absolutely filthy, some of the dust a good few mm thick."
• "Decent apparatus for kids, but the place could really do with a clean, so much dust and grime, not hygienic."
• "The floors and equipment were filthy, you can see what looks like years of dust and grime built up."

Value for Money and Pricing

Pros:

• "Kids love it here plenty to do for under 3 years old section and over 3 years old sections."
• "The price ranges are great and the cafe has a wide selection of options including baby food."
• "Cost is expensive but worth it considering how much kids can do."

Cons:

• "Especially since covid, you would have thought that places would be extra clean - this was filthy!"
• "It cost just short of £20 plus £13.50 for lunch which was a very basic chicken wrap with cold chips."
• "The food still isn't up to top notch like other places! The kids sandwich packs no longer come with a piece of fruit."
• "The food is a bit pricey and there was shell in my egg ...but to be honest I don't come to a play area for the 5 star food."
• "No food allowed into premises- not a problem as long as the food you are serving is substantial and worth the money! Absolute diabolical today."