Jump Plymouth Reviews Summary

Value for Money

Pros:

• "Had a kids birthday party at jump today. Very good value for money and friendly helpful staff."
• "Pricing is fair too."
• "Good pricing so not too expensive if you have a big brood of kids."
• "We came down from London so to get 2 adults and and child in with a kids meal for under a tenner blew my mind."
• "Food is really good value for money."
• "Good value for money, especially with the loyalty schemes."
• "They have a loyalty card where your 6th visit is free and offer military discounts too which is fantastic."

Cons:

• "Expensive but the kids love it. Need to offer healthier food and drink."
• "Only a few fruit options and a little over priced."
• "Price has gone up a bit recently (it already wasn't cheap)."
• "Also its way overpriced"
• "Just looked at the 50% rise in admission price for school holidays, absolutely ridiculous"
• "It’s overpriced and i think the entire area is dated and extremely run down."
• "In my opinion it's expensive at £10 per child."

Staff and Service

Pros:

• "Amazing lovely friendly staff who go out of their way to make you feel so welcome."
• "The staff there are very friendly, polite, interactive and they know how to entertain the kids."
• "the young man on the cafe till was very polite and friendly."
• "Always a pleasure to come here. The staff know my children by name and are always so welcoming."
• "Staff are lovely and friendly too."
• "Staff always happy and welcoming."
• "Staff were friendly and endeavoured to help."

Cons:

• "I would not go again here, waste of time and the staff also not friendly."
• "the staff are rude and unhelpful"
• "However, there is a complete lack of policing of the area by the staff."
• "we informed the staff and they did absolutely nothing to stop this problem"
• "The staff member and manager were seen laughing about it."
• "The staff didn't do anything to sort it despite one being present."
• "the party host did nothing completely disappointed not even did she try and do a party game"

Cleanliness and Maintenance

Pros:

• "Toilets smell nice and are very clean."
• "Took my 3 year old daughter today, she loved it! Clean, tidy and Covid friendly."
• "Had great fun, was well managed, floor and toilets were clean on our visit."
• "Clean, covid secure environment."
• "The play area clean."

Cons:

• "The rest area tables and chairs could be cleaner but with the amount of children running around I can see it's not an easy task."
• "Toilets aren't very clean as well as the disabled one."
• "Knocking off two stars because of lack of cleanliness. Dust and dirt in corners of toys and soft play area."
• "I feel they may have been a bit understaffed as tables weren't really being regularly cleaned and there was always a queue at the till due to slow service."
• "Today it was really dirty too, it smelt and food bits everywhere!"
• "The only thing that was really off putting was the smell in the toilets, very strong urine smell sadly."
• "Dirties play area we have every been to, and the most over crowded as well."

Facilities and Entertainment

Pros:

• "Brilliant place to bring the kids for a couple of hours while you sit back and relax."
• "They have a cafe here serving hot food and drinks as well as cold drinks."
• "My 9yr old grandson had his birthday party here and he and all of his friends had a brilliant time!"
• "Great for families with children under 12. Large indoor play area for children over 5 and separate toddler play area that's secure."
• "Absolutely fantastic, my kids had an absolute ball and are already asking to go again."
• "Lovely place for kids of all ages to burn off energy safely."
• "This place is brilliant for children. Massive selection of soft play equipment as well as an upgraded bouncy castle in the centre."