Second Cup Coffee Company Reviews Summary

Staff Service

Pros:

• "Staff there are very sweet and always welcome you with a smile."
• "Staff make great coffee and are friendly."
• "The cafe gives off a very homey environment and the staff are very friendly and helpful."
• "Staff were friendly, and the service was quick and efficient."
• "Staff are very friendly and helpful, service was quick, and food was delicious!"
• "The waitresses and manager are absolutely kind, lively and make you feel welcome every time."
• "Customer service was good."

Cons:

• "Had a bad experience today 2 members of staff too busy chatting to listen to our drinks order."
• "Staff were arguing and shouting very loudly at each other."
• "The impatience and attitude shown by staff made me feel uncomfortable."
• "Made me feel like a right nuisance and very uncomfortable."
• "His how attitude was horrible talking about how he has no patience for people after a certain time."
• "Service was poor, I was invisible for a good minute."
• "The person at the coffee machine was rude and passive aggressive."

Coffee Quality

Pros:

• "They have a wide selection of hot drinks and cakes which I always come for."
• "The coffee tested so delicious."
• "Espresso was one of the best I've had and the bacon roll was amazing."
• "Coffee is really tasty, staff delivers excellent service and design of the shop is so cosy."
• "Latte was lovely."

Cons:

• "Coffee was kind of okay but I left most of it as the taste was insipid."
• "The coffee is good but the service is terrible, only had my order served correctly once in the times I've been here."
• "However, the coffee seemed more as a cappuccino."
• "The coffee could have been better."
• "Decaf coffee had zero flavour so weak."
• "Coffee ☕ was not the best the black Berry and almond slice I had tasted really good until I found a long black hair dangling from it ugh 😑."

Atmosphere & Decor

Pros:

• "Overall good vibes and would go again :)"
• "It’s a lovely little cafe to enjoy time with your friends without feeling the need to rush like most cafes in town."
• "Ambience was pleasant with interesting decor and helpful service."
• "The decor of this café has been well thought out: like a step back in time when books were a luxury, not a commodity."
• "Really well furnished interior with a nice and easy on the eye aesthetic."
• "The Atmosphere Is really lovely with beautiful decoration."
• "The atmosphere is always great, the decor and layout is quirky and cosy."

Cons:

• "Finally, the decor is extremely sporadic."
• "On our Sunday afternoon visit, the 'occasion' was let down by the very noisy activities behind the counter, hardly a relaxing experience."
• "Location and layout of the seating was poor."
• "Bit noisy if you are looking for a spot to listen in to a teams meeting."
• "🔊 loud 🔊 but other than that the staff are a hoot."

Food Quality

Pros:

• "I'm amazed on how big the portions are, a meal for the evening and leftover for work lunch."
• "There is a large selection of fantastic cakes and pastries which better than the immediate competition."
• "The food was absolutely amazing."
• "The brownie I had though was really good."
• "Food was so tasty and full of flavour, food was out in minutes early."
• "Their food is delicious and great with good aromas."
• "Really good food and coffee, with a quick and friendly service which creates a nice atmosphere."

Cons:

• "A limited selection of pre-packaged sandwiches including those that can be heated - they taste good but there's nothing special."
• "The chocolate cake I ordered was bad quality as well as the chocolate twist which was stale."
• "Finally the quality of food was bizarre."
• "It was like spot the chicken slice."

Facilities & Cleanliness

Pros:

• "Clean and tidy."
• "Tables with charging points for phones."
• "Baby changing facilities and high chairs make this a very child friendly place."
• "Their environment was neat and well decorated; their toilets were clean and neat."
• "The toilets are lovely, always clean and fresh."

Cons:

• "Don't go to the toilets. I've been to worse but these were pretty grim."
• "Sat outside in the sunshine, table was filthy, had to get wipe and spray and clean it myself."
• "Toilet facilities - no toilet roll and a dirty floor - let the experience down."
• "I'm a Canadian and I felt sad about.. the state of the loos!! One door broken (was last time I came), hand dryer doesn't work, no bag in the bin."

Value & Pricing

Pros:

• "Love all the drinks, the staff are really nice and always try their best which is good to see, the facilities such as WiFi chargers and space amazing."
• "Lots of food choices, the different coffees were very good and the prices not bad at all."
• "Stamp loyalty card better value than most other places."

Cons:

• "I wouldn't recommend this place to my friends and visitors to Birmingham."
• "Overall not a good experience and the prices will shock you as all coffee shops do these days."
• "And I get that this is the city centre, but the prices are eye-watering, to the extent that they rather spoilt the visit."
• "Enjoyed a shopping break at this place with my daughter... just short of £16 so bit Pricey."
• "Expensive told me my payment was declined so paid again when I checked both payments had gone through so now waiting for a refund had 4 hot chocolate and apparently paid separately for marshmallows and cream not included in price."