Damascena Jewellery Quarter Reviews Summary

Food Quality

Pros:

• "The food is always excellent."
• "Each of the dishes were well balanced and very tasty."
• "The best falafels I've ever enjoyed, crisp and flavorsome."
• "Food amazing, smoothies different but fabulous."
• "Food plenty of flavour and something a bit different."
• "The flavours in their dishes were incredibly authentic, bringing the taste of the Middle East to every bite."
• "The food was really nice and warm and the drinks were amazing and fresh."

Cons:

• "Ordered falafel and hummus- bread was cold."
• "Food is pretty good but gone bit downhill. Don't bring stuff out warm that is meant to be."
• "The taste of the food itself was average and overpriced for what you get."
• "I had a terrible experience with this restaurant I got a hummus shawarma which was terrible when I put the chicken in the wrap the oil dripped everywhere even on my new outfit and covered my hands in greasy oil and the chicken was dry and bland it had zero taste"
• "The lamb was so watered down in molasses and onion it could have passed for a vegetarian dish."
• "Both dishes were served cold to me which suggests the food was not made fresh."
• "Food was extremely salty to the point it was unbearable."

Service

Pros:

• "The food was spot on with a lovely and friendly staff."
• "Service with a smile too."
• "The staff was polite and attentive!"
• "Staff was lovely, polite and courteous as usual!"
• "Very polite and helpful staff."
• "The staff are very friendly and kind."
• "The staff were very customer friendly."

Cons:

• "Awful, incompetent and unprofessional service."
• "The customer service was dreadful. No engagement."
• "Was disappointed with staff, as they were talking constantly, nothing clean, not cutlery or napkins, floors were dirty."
• "Horrible place, rude staffs. Avoid."
• "Very rude staff and management, had a bad experience here only to be abused by the manager on the phone who was mento rectify things!!"
• "Customer service is poor."
• "Waited an hour for the food and have never come across ruder servers in my life."

Ambiance

Pros:

• "They also have spaces with plugs where you can come and work."
• "Nice interior and seating."
• "The restaurant's ambiance was cozy and inviting."
• "Beautiful setting. Friendly, classy, delicious drinks and cakes."
• "The indoor seating is wide and I like their Arabian decorative design."
• "Certainly no mistaking the beautiful decor when you walk in, with all the Arabic quotations on the walls."
• "The restaurant is beautifully decorated."

Cons:

• "Only took 1 star off Atmosphere because it isnt as cosy as the Moseley Village / Harborne branches."
• "Set up of Chairs odd, small and cramped."
• "The decor could be improved and be more traditional like the sister cafe that is located close to the cathedral."
• "Lovely food, lacking decor, waitress much to be desired we asked for two slices of dessert one was large and one much smaller when we queried why, the waitress got very nasty."

Value

Pros:

• "The price is quite reasonable as compared to any other cafes."
• "Not overpriced either."
• "Prices are really affordable considering what you get."
• "The prices were very affordable."
• "The food is great value for money."
• "Everything was delicious, beautifully presented and very reasonable."
• "The prices were reasonable!"

Cons:

• "We felt it was a lot pricier than what it was worth."
• "The taste of the food itself was average and overpriced for what you get."
• "Their prices have increased again I ordered a main a wrap and coffee £30!!."
• "But it isn't the reasonably priced option it used to be. You're now looking at £15 a head for food plus 10% service charge."

Wait Time

Pros:

• "Told us there would be about half hour wait for food came within 15 minutes."

Cons:

• "Tasty but not worth the wait."
• "We had to wait over 45 minutes for our order to be served."
• "The restaurant was very busy and it was difficult to track down a waiter when we needed something."
• "Food really nice although you have to wait a ridiculous amount of time to be served."
• "Came back and the service was good awful."
• "Service is extremely S-L-O-W felt like I grew a few white hairs waiting for my food."
• "Got there and ordered drinks and food. Drinks arrived straight away. However 45minutes later the drinks were finished and the food still hadn't arrived."